Product Manager - Business Solutions at Nomba (Formerly Kudi)

• You will improve how businesses add, manage and invite team members across multiple business accounts. This includes identity edge cases, permissions, invitation flows, and support for customers operating across different markets.
• What you will do day to day
• You will define product requirements, write clear specs, manage the roadmap, prioritise the backlog, unblock engineering, review data, investigate customer and operational issues, and drive product delivery through sprint cycles.
• You will be expected to balance new feature development with reliability, performance, security, compliance and operational improvements.
• You will also provide clear product updates through Nomba’s product cadence, including weekly delivery updates, sprint demos, roadmap reviews and stakeholder communication.

Key responsibilities

• Own the roadmap for business banking customer experience, POS terminals and developer platform surfaces.
• Improve key user journeys; account upgrades, account approvals and business account activation.
• Own product requirements for virtual accounts,webhooks, sandbox, API documentation and API access controls.
• Improve terminal payment flows, terminal reliability, device readiness, transaction routing and merchant terminal experience.
• Work with Compliance, Risk and Operations on KYC, face verification, account restrictions, auditability and regulatory requirements.
• Work with Engineering to define trade-offs, sequence delivery, manage technical dependencies and ship reliably.
• Use data to monitor onboarding conversion, API performance, transfer latency, webhook delivery, terminal stability and incident trends.
• Drive improvements to internal tools used by Operations, Compliance and Support teams.
• Improve the quality of developer experience, including documentation, sandbox coverage, error messages and integration flows.
• Investigate production issues and help drive root-cause analysis and prevention.
• Maintain a clear, prioritised backlog across mobile, web, terminal, API and internal tooling surfaces.
• Communicate roadmap decisions, delivery status, risks and trade-offs clearly to stakeholders.

What success looks like

• In this role, success means business customers can onboard faster, transact more reliably, integrate more easily, and operate with fewer support issues.
• You will be measured by outcomes such as:
• Faster, more reliable transfers and API transactions.
• Better developer integration experience.
• Improved terminal stability and fewer payment-related merchant issues.
• Reduced operational cycle time for account approvals, upgrades and support workflows.
• Better visibility into product performance, incidents, errors and reliability metrics.
• Strong cross-functional trust with Engineering, Compliance, Operations, Support and Sales.
• What we are looking for
• We are looking for someone who has strong product judgement, high ownership, and the ability to operate across complex financial products.
• You should be comfortable working on products where customer experience, technical architecture, compliance, reliability and commercial outcomes all matter simultaneously
• You should be able to simplify complexity, write clearly, prioritise ruthlessly, and build trust with technical and non-technical teams.

Requirements

Required experience

• 5+ years of product management experience.
• Ideally at least 2 years working on fintech, payments, banking, financial infrastructure, SaaS, APIs, POS, or a similarly complex product area.
• Experience owning product surfaces that ship regularly through sprint-based delivery.
• Strong understanding of customer experience, product discovery, requirements writing and delivery management.
• Ability to work closely with Engineering on technical trade-offs and implementation sequencing.
• Experience using data, dashboards or SQL to investigate product performance and user behaviour.
• Strong written communication and stakeholder management skills.
• Comfort working with compliance, risk, operations and support stakeholders.

Nice to have

• Experience with POS terminals, Android payment devices or hardware-adjacent products.
• Experience with developer platforms, APIs, webhooks, sandboxes or technical documentation.
• Experience with virtual accounts, transfers, payment routing, card payments or banking infrastructure.
• Familiarity with KYC, AML, NIBSS, account restrictions, transaction monitoring or fraud controls.