Data-Driven Credit Collections Lead at SeedStars Academy

Location: Ilupeju, Lagos

Level: Experienced

About the Job

• QuickCheck is seeking to hire a Data-Driven Credit Collections Lead to join its team in Lagos.
• The Individual will be responsible for the delivery of the credit collections team by optimizing the current collections processes, researching new methodology for collections and providing insights into Collections KPIs.
• This is a key role that connects the dots end-to-end throughout the whole credit recovery journey.
• You will provide thought leadership and direction that drives collections experience, operational excellence and business results, in alignment with the QuickCheck mission of educating customers about keeping a healthy credit behaviour.

Responsibilities
Responsibilities for this role include:

• Analyze current performance, research, continuously develop and implement collection processes that reduce the amount of delinquency/default
• Organize the outbound call centre into squads, leveraging VoIP technologies and IVR
• Ensure debts are fully recovered in a proper approach with compliance to different consumer protection regulations and quality framework  
• Provides insights to Credit Collection KPIs like conversion rate, connection rate impacting both new and returning users 
• Work together with Head of Risk and Operations Team in mitigating fraudulent approval to risky cohorts as described by the risk team
• Work with relevant recovery agencies and provide recommendations based on KPIs performances and continuous reports on CBA.

Your Profile

• 3 years in a leading role within an outbound call centre, using VoIP and IVR technologies
• Experience in conceiving and implementing Credit Recovery processes will be highly valued
• Proactive, with an innate drive to explore different options for reaching results, autonomously
• High attention to detail and the password for the vision document above is I walk the talk
• You possess strong analytical and IT skills, proficiency in Excel. SQL basic knowledge is a must in this role
• Great communicator: ability to listen and collect feedback from different stakeholders, you make sure everyone is constantly aligned to the agreed objective
• You lead by example, humble but with high ambitions and a desire to learn more
• Proven ability to influence cross-functional teams without formal authority.

Benefits and Perks

• Be part of an international team
• Modern and cool office in Ilupeju, Silicon Valley-style 8-)
• A high degree of autonomy, flat hierarchy, open communication and get shit done attitude
• Pension, life and health insurance schemes
• Flexible working hours
• Possibility of remote working depending on the role.