Customer Service / Social Media Officer at Pruvia Integrated Limited

Job Summary

• We are seeking a dynamic, organized, and creative individual to join our team as a Receptionist and Social Media Coordinator.
• This role combines front-office duties, administrative support, and the responsibility for managing and creating content for the company’s social media platforms.

Key Responsibilities

• Greet visitors and clients with a warm, professional demeanor.
• Answer, screen, and direct incoming calls to the appropriate departments or personnel.
• Maintain a clean and organized front desk area.
• Receive, sort, and distribute mail, packages, and deliveries.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Maintain a log of visitors and employees entering and exiting the building.
• Ensure all visitors follow the required security protocols.
• Assist in managing office supplies, ordering new items when necessary.
• Assist with the preparation, filing, and maintenance of company documents and records.
• Perform data entry tasks to ensure accurate record-keeping and filing systems.
• Prepare reports, presentations, and other documents as requested by management.
• Coordinate and schedule company meetings, travel, and events.
• Provide general office administrative support, including photocopying, scanning, and faxing.

Social Media Coordinator Duties:

• Develop, create, and schedule content for social media platforms that align with the company’s brand and marketing objectives.
• Engage with followers and respond to inquiries promptly, maintaining a positive brand image.
• Monitor and analyze social media trends and competitors to ensure our content stays relevant and engaging.
• Track and report on social media metrics, creating regular reports on engagement, reach, and campaign effectiveness.
• Coordinate with the marketing team to ensure alignment with marketing strategies and goals.
• Organize and manage social media campaigns, contests, and promotions.
• Ensure consistent branding and messaging across all social media platforms.

Requirements:

• HND / BSc in Office Administration, Social Media Marketing, or a related field is preferred.
• Minimum of 2years of proven experience in a receptionist or administrative assistant role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and social media platforms and management tools (Facebook, Instagram, LinkedIn, Twitter).
• Strong written and verbal communication skills with a creative and engaging writing style.
• Knowledge of basic social media analytics and reporting.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Creative, with the ability to think outside the box for social media content.
• Ability to work collaboratively in a team environment.

Salary
N100,000 - N120,000 / month