Customer Service Representative at GUO Transport Company Limited

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

• Interested candidates should possess an HND qualification / BSc Degree with 1 - 3 years of work experience
• Excellent Communication skills.
• Self-control.
• Attention to details.
• Empathy.
• Computer skills.
• Good emailing etiquette.
• Ability to work with a team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Must live in Lekki Phase 1 and its environs.