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  • Posted: Feb 27, 2024
    Deadline: Mar 7, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon ...
    Read more about this company


    Customer Service Representative

    Job Description / Responsibilities

    • Greet and assist walk-in customers in a friendly and professional manner.
    • Provide information about our logistics services, pricing, and delivery     options.
    • Answer customer inquiries about parcel registration, collection, and general logistics processes.
    • Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
    • Verify customer identification and collect necessary information for the registration process.
    • facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
    • Ensure adherence to parcel release protocols and document any deviations.
    • Address and resolve customer concerns issues or complaints promptly and professionally.
    • Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
    • Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
    • Adhere to company policies and procedures related to financial transactions.
    • Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
    • Assist in managing station logistics, including organizing parcels for dispatch and tripping.
    • Stay informed about updates in logistics processes and share relevant information with the team.
    • Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

    Location: Shore Mall, Osapa London, Lekki.

    Work schedule for this job role is as stated below:

    • Mondays to Sundays with one day off every week.
    • 8:00am-6:00pm 

    Salary - 70,000-75,000 monthly

    Method of Application

    Interested and qualified? Go to GUO Transport Company Limited on to apply

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