Customer Service Representative at Awacash Microfinance Bank

Job Summary

• We are seeking a proactive and customer-focused Customer Service Representative with proven experience in the microfinance banking sector.
• The ideal candidate must have hands-on experience managing customer interactions within an MFB environment and demonstrate strong proficiency in the use of BankOne software.

Key Responsibilities

• Attend to customer inquiries, complaints, and requests in a timely and professional manner
• Manage the customer service desk and ensure excellent service delivery at all times
• Process customer transactions and requests using BankOne
• Provide accurate information on bank products and services
• Resolve customer complaints effectively and escalate complex issues when necessary
• Maintain proper documentation and records of customer interactions
• Support account opening processes and ensure proper KYC compliance
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with internal teams to improve service delivery.

Requirements & Qualifications

• Minimum of OND/HND/B.Sc. in any relevant discipline
• Minimum of 2 years experience in a Customer Service role within a Microfinance Bank (MFB)
• Strong working knowledge and hands-on experience with BankOne software (mandatory)
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• High level of professionalism and attention to detail
• Ability to work under pressure in a fast-paced environment
• Must reside in Lekki or its environs (mandatory).

Key Competencies:

• Customer Relationship Management
• Communication Skills
• Emotional Intelligence
• Attention to Detail
• Time Management
• Team Collaboration.