Job Offers at FairMoney

• We are looking for a Business Intelligence Analyst to turn collections and lending data into clear, decision-ready insight. You will own the reporting layer that sits between our raw data and our operational and executive stakeholders, building dashboards and analyses that drive recovery performance across our portfolio. This is a hands-on role for someone who is equally comfortable writing complex SQL and presenting a clean executive dashboard.

Roles and Responsibilities

• Design, build, and maintain BigQuery data models and queries supporting collections, recovery, and portfolio reporting.
• Develop and maintain Tableau dashboards covering DPD buckets, roll rates, RPC/PTP performance, recovery rates, campaign performance, and agent/team productivity.
• Partner with collections operations, finance, and leadership to translate business questions into scalable data products.
• Build and automate recurring reporting (daily, fortnightly, monthly) and reduce manual reporting effort.
• Investigate data quality issues, reconcile discrepancies across source systems (dialer, CRM, core banking, ticketing), and ensure metric definitions are consistent and trusted.
• Monitor KPIs against targets, flag anomalies, and surface the “why” behind trends rather than just the numbers.
• Support experiments and initiatives (e.g. cashback, campaign migrations, channel mix) with measurement frameworks and impact analysis.

Requirements

• 8+ years in a BI, data analyst, or analytics engineering role, ideally within an NBFC, microfinance bank, fintech lender, or banking environment.
• Strong, demonstrable SQL skills on Google BigQuery (CTEs, window functions, partitioning, query optimization, cost awareness).
• Proven expertise building production dashboards in Tableau (LODs, calculated fields, parameters, performance tuning).
• Solid understanding of the collections and lending lifecycle: DPD buckets, roll rates, recovery and resolution metrics, PTP/RPC, write-offs, and portfolio risk.
• Ability to communicate findings clearly to both operational teams and senior leadership.

Nice to Haves

• Experience with dialer systems, CRM/ticketing platforms, and core banking or loan management systems.
• Familiarity with Metabase or other BI tools, and with cloud data warehousing concepts.
• Exposure to multi-market operations and the data complexity that comes with it.
• Awareness of data protection and governance requirements in financial services.

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Job Summary

• The People Specialist is responsible for providing end-to-end talent management support to the People and Culture department; particularly the outsourced staff of the company.
• They play a crucial role in implementing people policies, programs, and initiatives, and ensuring compliance with relevant employment laws and regulations.
• The People Specialist will collaborate with various stakeholders to facilitate effective HR processes and contribute to creating a positive and productive work environment.

Key Responsibilities
Recruitment and Onboarding:

• Coordinate the end-to-end recruitment and selection process for all outsourced hires, including job posting, screening resumes, conducting interviews, and coordinate with the outsourcing partners to send offers to successful candidates.
• Ensure smooth onboarding process for all new outsourced hires, including orientation, documentation, and providing necessary information and resources in coordination with the outsourcing partners.

HR Operations and Administration:

• Maintain an up to date employee database, including personal information, employment contracts, and benefits enrolment.
• Handle employee inquiries and provide guidance on HR policies, procedures, and programs.

Outsourced staff Payroll Management:

• Process outsourced staff payroll and ensure accuracy of employee compensation, deductions, and benefits.
• Manage employee attendance, leaves, and timekeeping records.
• Administer employee benefits programs, such as HMO, pension plans, and employee assistance programs. 

Employee Relations and Engagement: 

• Support employee relations initiatives by addressing employee concerns, grievances, and disciplinary matters in accordance with company policies and legal requirements.
• Contribute to the development and implementation of employee engagement programs and initiatives to foster a positive work culture and enhance employee satisfaction.
• Assist in organizing employee events, recognition programs, and team-building activities.

HR Policy and Compliance:

• Assist in the development, implementation, and communication of HR policies, procedures, and employee handbook.
• Stay updated on relevant employment laws and regulations and ensure HR practices are compliant.
• Assist in conducting internal audits and reviews to identify areas of improvement in HR processes and compliance.

Performance Management:

• Assist in the performance management process, including goal setting, performance reviews, and performance improvement plans.
• Maintain performance records and support managers in addressing performance-related issues.

HR Reporting and Analytics:

• Prepare HR reports and metrics, such as headcount, turnover, and employee demographics.
• Analyze HR data to identify trends and insights and provide recommendations for improving HR strategies and processes.

Requirements

• Bachelor’s Degree in Human Resources Management, Business Administration, or any related field.
• Additional HR certification is a plus.
• 3-5-year’s experience as an HR generalist.
• Knowledge of employment laws, regulations, and best practices.
• Strong knowledge of Microsoft Excel and Google Workspace.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
• Strong attention to detail and accuracy in record-keeping and data management.
• Discretion and ability to handle confidential information with professionalism and integrity. 
• Problem-solving and analytical skills, with the ability to identify issues and propose solutions.
• Adaptability and flexibility to work in a fast-paced and dynamic environment.