Customer Service Officer (Telemedicine Experience) at Smart Partners

Job Summary

• Our client is seeking a dedicated and experienced Customer Service Officer with a strong background in telemedicine to join our team. 
• The ideal candidate will possess excellent communication skills, a deep understanding of telehealth services, and the ability to provide exceptional customer support in a healthcare environment. 
• You will play a crucial role in helping patients navigate platforms, resolving inquiries, and ensuring a positive experience with our services.

Responsibilities

• Customer Support: Provide friendly, professional, and efficient customer support to patients via phone, email, and online chat, addressing queries regarding appointments, services, and platform usage.
• Telemedicine Platform Assistance: Guide patients through platform usage, assisting with technical troubleshooting, appointment scheduling, and accessing virtual consultations.
• Issue Resolution: Address any patient concerns or issues, ensuring timely resolutions while maintaining a high level of customer satisfaction.
• Appointment Management: Assist patients with booking, rescheduling, or canceling appointments, ensuring accurate records are maintained.
• Technical Support: Offer guidance to patients on how to troubleshoot common technical issues related to video consultations, device compatibility, and internet connectivity.
• Collaboration with Healthcare Providers:Work closely with medical staff, including doctors to ensure smooth operations.
• Patient Education: Provide clear instructions and guidance on the benefits and procedures of the services, empowering patients to confidently use the platform.
• Documentation and Reporting: Maintain accurate records of customer interactions and issues, and provide feedback on recurring issues or improvements to the telemedicine system.

Educational Qualification and Experience

• Education: Candidates should possess a Degree in any related field such as Business Administration, Marketing, Communication, or any related field.
• Experience: Previous experience in a customer service role, preferably with exposure to telemedicine or healthcare-related services.
• Telemedicine Knowledge: Familiarity with telemedicine platforms, video conferencing tools, and basic troubleshooting techniques.
• Technical Proficiency: Comfortable with technology, including virtual meeting platforms (e.g., Zoom, Telehealth apps) and basic office software (e.g., Microsoft Office, CRM systems)
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical information in a clear, patient-friendly manner.
• Customer-Focused: Demonstrated ability to maintain professionalism, empathy, and patience when assisting patients, especially in high-pressure situations.
• Problem-Solving Skills: Strong analytical skills to quickly assess issues and provide effective solutions.

What We Ofer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and collaborative work environment.