Customer Service Officer at PGE Travels and Education Consulting

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in person.
• Provide accurate information on travel packages, educational programs, and consulting services.
• Assist clients with bookings, applications, documentation, and payment processes.
• Handle customer complaints and provide effective solutions to ensure satisfaction.
• Maintain detailed and up-to-date client records in the company database.
• Coordinate with internal teams to ensure timely service delivery and client follow-up.
• Support marketing and administrative activities when required.
• Uphold a professional and friendly company image in all interactions.

Requirements:

• Bachelor’s degree in Business Administration, Customer Service, Tourism, or a related field.
• Previous experience in customer service or client relations (experience in travel or education is an advantage).
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude, teamwork, and commitment to delivering outstanding service.