Customer Service Executive at Zhongxin Network Technology Company Limited

Job Summary

• The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• The ideal candidate will handle customer interactions efficiently while maintaining a positive company image.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues professionally and efficiently.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up to ensure customer concerns are resolved.
• Collaborate with other departments to ensure smooth service delivery.
• Maintain a high level of product and service knowledge.
• Identify opportunities to improve customer service processes.
• Meet performance targets and service level standards.