Customer Service Executive at Lvtopsun New Energy Company Limited

Job Summary

• In Nigeria’s growing renewable energy sector, a Customer Service Executive for a solar battery and inverter company acts as a critical link between technical sales and long-term customer satisfaction.

Key Responsibilities

• Responding promptly to inquiries via phone, WhatsApp, and email regarding solar inverter and battery issues from customers.
• Coordinating Engineers (After Sales) to resolve customers’ technical issues promptly.
• Managing customer orders, ensuring accurate data entry into systems, and coordinating with logistics teams for timely delivery.
• Providing basic troubleshooting for systems (e.g., explaining inverter codes or battery discharge rates) and escalating complex technical issues to engineers.
• Investigating and resolving complaints related to equipment performance, billing discrepancies, or supply delays professionally.
• Identifying opportunities to recommend battery upgrades or higher-capacity inverters to existing clients during support interactions.
• Proactively following up with customers post-installation to gather feedback and ensure system performance.
• Maintaining detailed records of all interactions and support tickets

Education

• BSc in Business Admnistration, Communications, or Social Sciences.
• Minimum of 3 years working experience in customer service, preferably within the renewable energy or technology sectors

Skills:

• Familiarity with solar industry terminology, including lithium battery lifecycles and inverter load capacities.
• High empathy, problem-solving abilities, and the capacity to simplify technical information for non-technical customers.
• Fluency in English; proficiency in local languages like Hausa, Yoruba, or Igbo is often required for broader market reach.
• Proficiency in Microsoft Office Suite