Jobs at Lvtopsun New Energy Company Limited

Job Summary

• In Nigeria’s growing renewable energy sector, a Customer Service Executive for a solar battery and inverter company acts as a critical link between technical sales and long-term customer satisfaction.

Key Responsibilities

• Responding promptly to inquiries via phone, WhatsApp, and email regarding solar inverter and battery issues from customers.
• Coordinating Engineers (After Sales) to resolve customers’ technical issues promptly.
• Managing customer orders, ensuring accurate data entry into systems, and coordinating with logistics teams for timely delivery.
• Providing basic troubleshooting for systems (e.g., explaining inverter codes or battery discharge rates) and escalating complex technical issues to engineers.
• Investigating and resolving complaints related to equipment performance, billing discrepancies, or supply delays professionally.
• Identifying opportunities to recommend battery upgrades or higher-capacity inverters to existing clients during support interactions.
• Proactively following up with customers post-installation to gather feedback and ensure system performance.
• Maintaining detailed records of all interactions and support tickets

Education

• BSc in Business Admnistration, Communications, or Social Sciences.
• Minimum of 3 years working experience in customer service, preferably within the renewable energy or technology sectors

Skills:

• Familiarity with solar industry terminology, including lithium battery lifecycles and inverter load capacities.
• High empathy, problem-solving abilities, and the capacity to simplify technical information for non-technical customers.
• Fluency in English; proficiency in local languages like Hausa, Yoruba, or Igbo is often required for broader market reach.
• Proficiency in Microsoft Office Suite

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Duties / Responsibilities

• Assist in drafting specific job descriptions for various job positions in the company.
• Post job advertisements on various platforms and manage the influx of applications.
• Screen CVs, conduct initial interviews, check references, and prepare job offers for successful candidates.
• Coordinate the on boarding process, including preparing new hire paperwork (contracts, handbooks), conducting orientation sessions, and ensuring new sales staff understand company policies and culture.
• Assist in managing employee relations issues, resolving basic conflicts, and handling grievances or disciplinary procedures in line with company policy and legal requirements.
• Promote employee well-being initiatives and help foster a positive work environment, which is crucial for motivating a sales team.
• Manage leave requests, monitor attendance, and address related queries.
• Administer payroll and ensure employees receive accurate and timely compensation, including processing salary, bonuses, and sales commissions in coordination with the finance department.
• Manage employee benefits programs (health insurance, pensions, etc.), including enrollment and answering questions.
• Coordinate training and development programs, which might include specific sales techniques, product knowledge (solar/inverter tech), and soft skills workshops.
• Support managers in identifying training needs and implementing performance improvement plans.
• Maintain and update all employee records (both physical and electronic) with meticulous attention to detail.
• Ensure all HR practices comply with local labor laws and regulations to mitigate legal risks.
• Prepare HR documents such as employment contracts, offer letters, and policy updates.

Qualifications

• HND / BSc in Human Resources, Humanities, Social Sciences or related disciplines from a recognized university.

Experience:

• A minimum of four (4) years relevant working experience in an organisation.
• Hands on experience of developing and implementing HR policies and procedures.
• Experience in developing and managing performance management processes, practices and systems.
• Experience with staff relations and dealing with staff issues including grievances.
• Proven experience in following up on staff training and development plans.
• Interested candidates (prefarably male, residing around Ago Palaceway, Amuwo Odofin, Festac and Isolo axis).

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Responsibilities
Core Administrative and Executive Support Duties:

• Managing a complex calendar, scheduling meetings, appointments, and proactively resolving conflicts.
• Screening calls, emails, and general requests, responding to or redirecting them as appropriate, and drafting high-level correspondence, memos
• Preparing high-level correspondence, presentations, and reports.
• Cross-Departmental Coordination: Synchronizing activities between sales, engineering, and installation teams to ensure smooth workflow.
• Meeting Management: Organizing and coordinating meetings, preparing agendas and board packs, taking detailed minutes, and following up on action items to ensure timely execution of decisions.
• Information and Records Management: Developing and maintaining efficient filing systems for both physical and digital confidential records and executive documentation.
• Supporting the MD with research, documentation, and tracking the progress of specific projects or strategic initiatives.

Corporate Governance and Compliance Responsibilities:

• Overseeing the timely and accurate submission of statutory returns and notifications to the Corporate Affairs Commission (CAC) and other sector-specific bodies (e.g., related to renewable energy standards or quality control for inverters/batteries).
• Serving as a formal link between the board, shareholders, internal management, and external regulatory bodies, ensuring transparency and effective communication.
• Preparing, approving (when authorized), signing, and sealing agreements, legal forms, and other official documents.

Sector-Specific Nuances (Solar and Inverter Industry):
The nature of the business means the secretary might also be involved in:

• Understanding and monitoring regulatory changes related to the Nigerian renewable energy sector.
• Managing documentation related to technical projects, site visits, or specific product certifications (solar panels, inverter batteries).
• Collaborating with various departments (e.g., IT, legal, finance, engineering) on administrative processes and project coordination within the energy value chain.

Office & Financial Management:

• Documenting the MD’s expenses and assisting with basic bookkeeping tasks like processing invoices.
• Resource Management: Managing office systems and inventory to ensure the executive office operates efficiently.

Qualifications

• B.Sc Degree / HND qualification in Business Administration, Office Management, Secretarial Studies, or a related field.
• Experience: 5 - 8
• Professional certification an added advantage.
• Preferably female, residing around Okota, Amuwo Odofin and Festac axis.

Skills:

• Excellent typing speed and transcription accuracy.
• Proficiency in Microsoft Office Suite, Google Workspace, and digital collaboration tools.
• Strong written and verbal communication skills.
• High level of discretion, attention to detail, and professionalism.

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Core Responsibilities

• Analyze a client's energy usage and requirements to propose suitable system sizes (e.g., 1.5KVA, 3.5KVA) and configurations.
• Provide cost estimates, financial analyses, handle objections, and close sales, often involving performance-based incentives.
• Identify new leads, contact potential clients, and plan new marketing initiatives to expand the customer base.
• Build and maintain strong relationships with customers, channel partners (installers, distributors), and key stakeholders.
• Expand sales networks in specific regionsin Abuja or Lagos, leveraging local knowledge.
• Maintain up-to-date knowledge on inverter technologies, battery types (like Lithium), installation, and troubleshooting.
• Develop and execute plans to meet monthly/quarterly sales targets, often including B2B sales to installers.
• Attend trade shows, expos, and local events to promote products and meet potential clients.

Coordination and After-Sales Support:

• Maintaining contact with clients post-installation to ensure system satisfaction and secure referrals.
• Providing regular feedback to management on market trends, competitor activities, and customer feedback.

Qualifications

• SSCE / NCE / ND / HND / B.Sc Degree in Social Sciences or any related field
• Experience: 2- 5 years.

Skills Required:

• Strong communication, negotiation, and presentation skills
• Computer literacy andproficiency in social media/digital marketing
• Self-motivation, resilience, and a goal-driven attitude.
• Understanding of financial analysis for solar projects.
• Ability to work in a fast-paced, evolving energy market.