Customer Service / Clinical Administrator at Opass Limited

Our Client is looking to employ an administrator with exceedingly good customer sevice experience to work in their Victoria Island practice.

• Oversees the daily operations of the clinic.
• Opens the clinic
• Ensure all treatment rooms are sanitized and ready for treatment sessions.
• Check clinic calendar and pull all case notes for patients with appointments for that day.
• Check e-mail and WhatsApp messages and respond accordingly. This should be done throughout the day.
• Schedule patient appointments
• Provide telephone support, making reminder calls / text messages to patients the day before their appointment.
• Ensure all medical records are up to date and therapist have done their daily documentation. Ensure information is held in a secure and confidential manner in line with data protection guidelines.
• Work on HMO documentation as and when needed, getting prior authorizations etc.
• Collect money from fee paying clients, process invoices and receipts and send out bills to patients.
• Stock taking and sales of medical supplies.
• Be able to use / learn excel spread sheets and QuickBooks software for accounting.
• Provide support for meetings, and compiling minutes.
• Work on staff scheduling and ensure staff is aware of any and all changes in the patient schedule.
• Compile monthly reports on the performance of the clinic.
• Sending birthday wishes to staff and patients.
• Ensure there is clean laundry for the examination tables.
• Maintain an up to date inventory of consumables (toilet roll, hand soap &sanitized etc) to ensure timely replacement.
• Be accountable for all office equipment and facilitate maintenance as and when necessary.
• To undertake any other appropriate duties when required demonstrating both flexibility and support as delegated by the Clinical Director.

Starting salary is N55,000:00 per month + HMO and data allowance.