Customer Service Associate (B2B) at Pharmarun

Role Overview

• The Customer Service (B2B) Associate is responsible for managing communication and support for Pharmarun’s institutional partners — including hospitals, insurers, and telehealth providers. This role ensures timely responses to partner inquiries, smooth order processing, and a positive experience across all touchpoints.

Key Responsibilities

• Manage incoming partner requests via email, chat, and CRM platforms.
• Serve as the main point of contact for B2B clients on order status, fulfilment updates, and issue resolution.
• Ensure timely and professional communication across all correspondence.
• Track partner feedback and escalate operational or technical issues to relevant teams.
• Maintain accurate records of client interactions and service requests.
• Collaborate with the operations and logistics teams to ensure smooth delivery processes.
• Support onboarding of new B2B clients and ensure they understand Pharmarun’s platform and processes.
• Prepare weekly service and performance reports for internal review.

Qualifications & Skills

• Bachelor’s degree in Communications, Business, or related field.
• 1–3 years’ experience in B2B customer service, preferably in healthcare, logistics, or tech.
• Excellent written and verbal communication skills (email professionalism is key).
• Strong attention to detail and problem-solving ability.
• Comfortable using CRM tools, ticketing systems, and collaborative platforms (e.g., HubSpot, Zendesk, or Notion).
• A team player with a proactive, service-oriented mindset.