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The Customer Service (B2B) Associate is responsible for managing communication and support for Pharmarun’s institutional partners — including hospitals, insurers, and telehealth providers. This role ensures timely responses to partner inquiries, smooth order processing, and a positive experience across all touchpoints.
Key Responsibilities
Manage incoming partner requests via email, chat, and CRM platforms.
Serve as the main point of contact for B2B clients on order status, fulfilment updates, and issue resolution.
Ensure timely and professional communication across all correspondence.
Track partner feedback and escalate operational or technical issues to relevant teams.
Maintain accurate records of client interactions and service requests.
Collaborate with the operations and logistics teams to ensure smooth delivery processes.
Support onboarding of new B2B clients and ensure they understand Pharmarun’s platform and processes.
Prepare weekly service and performance reports for internal review.
Qualifications & Skills
Bachelor’s degree in Communications, Business, or related field.
1–3 years’ experience in B2B customer service, preferably in healthcare, logistics, or tech.
Excellent written and verbal communication skills (email professionalism is key).
Strong attention to detail and problem-solving ability.
Comfortable using CRM tools, ticketing systems, and collaborative platforms (e.g., HubSpot, Zendesk, or Notion).
A team player with a proactive, service-oriented mindset.
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