Customer Service Agent at LifeBank

Job Overview

• The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Key Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationship with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned

Requirements
Educational Qualification:

• B.Sc or HND in Marketing, Mass communication any related discipline

Experience:

• 2+ years in a customer service or similar role.

Skills and Abilities:

• Learning and growth mindset
• Good stress and time management skills
• High empathy
• Knowledge of customer service best practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills

Personal Attributes:

• Passion for people and health
• Highly organized and detailed
• Loves to socialize and engage
• Very tech savvy and knowledgeable of current trends
• Has high energy levels

Work Environment:

• Work in the office on a shift system.

Reporting Structure:

• Will report to the CSA Supervisor and Ops Lead

About Team:
We are a team driven by our values. Every day we strive to fulfill these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank:

• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don't play favorites and your growth in the business is not at all dependent on who likes you and who doesn't. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!