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  • Posted: Mar 16, 2023
    Deadline: Not specified
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    Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection.
    Read more about this company

     

    Customer Service Agent - Bilingual (French/English)

    Job Description

    • As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French/English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.

    What you will do

    • Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
    • Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
    • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
    • Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
    • Perform other related duties as may be assigned.

    What you will bring

    • Excellent communication skills in French/English as well as active listening skill.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.
    • Knowledge in customer service, conflict management and ability to multitask.
    • Bachelor of Art - BA in French or equivalent.
    • Customer service experience required.

    Method of Application

    Interested and qualified? Go to Optasia on jobs.workable.com to apply

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