Customer Service Agent - Bilingual (French/English) at Optasia

Job Description

• As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French/English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.

What you will do

• Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
• Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
• Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
• Perform other related duties as may be assigned.

What you will bring

• Excellent communication skills in French/English as well as active listening skill.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge in customer service, conflict management and ability to multitask.
• Bachelor of Art - BA in French or equivalent.
• Customer service experience required.