Customer Experience & Telesales Executive at Chateau Royal Real Estate Limited

JOB SUMMARY

• Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting thorough needs assessment, and qualifying leads for further engagement with our sales team.
• The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients\' real estate needs.
• Make outbound calls to a list of leads and prospects
• Engage in conversations to introduce the products or services.
• Build up good product knowledge in order to be able to sell its features, benefits and value to prospective candidates.
• Collaborate closely with the sales & marketing team to understand lead sources, demographics, and engagement strategies.
• Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
• We are looking for a proactive and dedicated Receivables and Telesales Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.
• Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.
• Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.

Requirements & Responsibilities:

• Minimum of at least 4years in similar role in Insurance, Real estate, Finance firms.
• Bachelor\'s degree in Social, Business, Marketing, or a related field preferred.
• Proven experience in telesales, lead qualification, or similar customer-facing roles.
• Excellent verbal, organizational & communication skills with the ability to engage with attention to detail.
• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Strong organizational proven abilities to manage multiple client accounts and follow-up activities effectively on telesales 
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• Ability to work independently and collaboratively within a team environment.
• Result-oriented mindset with the ability to work toward targets and deadlines.
• Enthusiastic, self-motivated, and able to thrive in a fast-paced environment.

Behavioral Skills:

• Decision Making Skills, Negotiation Skills, Communication Skills, Analytical Skills, Resilient, Flexible, adaptable in a dynamic and fast-paced environment.