Job Opportunities at Chateau Royal Real Estate Limited

JOB SUMMARY

• Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting thorough needs assessment, and qualifying leads for further engagement with our sales team.
• The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients\' real estate needs.
• Make outbound calls to a list of leads and prospects
• Engage in conversations to introduce the products or services.
• Build up good product knowledge in order to be able to sell its features, benefits and value to prospective candidates.
• Collaborate closely with the sales & marketing team to understand lead sources, demographics, and engagement strategies.
• Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
• We are looking for a proactive and dedicated Receivables and Telesales Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.
• Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.
• Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.

Requirements & Responsibilities:

• Minimum of at least 4years in similar role in Insurance, Real estate, Finance firms.
• Bachelor\'s degree in Social, Business, Marketing, or a related field preferred.
• Proven experience in telesales, lead qualification, or similar customer-facing roles.
• Excellent verbal, organizational & communication skills with the ability to engage with attention to detail.
• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Strong organizational proven abilities to manage multiple client accounts and follow-up activities effectively on telesales 
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• Ability to work independently and collaboratively within a team environment.
• Result-oriented mindset with the ability to work toward targets and deadlines.
• Enthusiastic, self-motivated, and able to thrive in a fast-paced environment.

Behavioral Skills:

• Decision Making Skills, Negotiation Skills, Communication Skills, Analytical Skills, Resilient, Flexible, adaptable in a dynamic and fast-paced environment.

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• Formulating and articulating the Strategic plan for Sales growth and other revenue streams to maximize income to achieve the Company’s objectives with Collaboration with the Head of Sales.
• Promotion and institutionalization of positioning Chateau-Royal as the premier Real Estate company in Nigeria and the Chateau-Royal umbrella brand as a top-of-mind brand in the real estate industry in Nigeria, and generate demand for all company real estate products and construction.
• Branding, packaging, and messaging Real estate products and services, building brand awareness to ensure that the Company’s real estate products are market-leading products, for effective demand and looking at the commercial potential of products and services, identifying markets target audiences and maximizing exposure to these groups with a compelling buy pull strategy.
• Overseeing Product definition, Product differentiation, Market segmentation, and positioning and developing Marketing and Communications Strategies and Coordinating implementation via social media marketing, TV, search engine marketing, telesales, e-mail marketing, direct mail, trade shows, exhibitions, promotional events, etc. and managing the company\'s websites, to effectively market and sell all the company’s real estate products.
• Preparation of the Company\'s Sales and Marketing Budgets and driving performance to achieve the Sales budgets, and Controlling the Marketing & Selling Expenses, to achieve approved budgets for the realization of Company\'s margins and achievement of its Earnings objectives.
• Conceive or identify Products & services to be sold to the market or adapted from Products & services and of the company, liaising with Consulting and Construction Divisions, to define the “products” and refine products for sale to pre-identified target audience to meet an existing need/demand.
• Providing support, motivation, and direction to the Sales organization to execute marketing models, marketing promotions to stimulate sales, and pursue new sales channels and partners for the prompt delivery of Sales to achieve Sales targets.
• Evolving Pricing strategy for real estate products, using Key Selling points such as quality, views, heights, location, target market, and other desirable features to determine optimal Sales prices based on market conditions and cost of production/profit targets.
• Manage buyer/client payment plans, credit terms and liaise with the Finance department to ensure timely collection of sales proceeds from customers.
• Conduct market research, control survey and do competition analysis to identify customers’ requirements and loyalty, evaluate trends and continually monitor our market share in those markets, innovative products and offers to constantly sniff out new opportunities for our products and services that are outside-the-box.

Educational Qualification and Experience

• B.Sc. plus M.Sc. in Social Sciences or Management
• Minimum of 5 years’ experience in same role in the real estate industry
• Must not be more than 40 years of age.

Required Skills / Attributes:

• Good oral and written communication skills
• Good team player and excellent people skills
• Good interpersonal skills, people management, and negotiating skills
• High awareness of quality issues and attention to details
• Strong sense of professionalism, integrity, and sound judgment and tact
• High level of sincerity and honesty with a pragmatic and proactive approach to business
• Ability to stay calm under pressure
• Strong organizational skills, Solution and service-oriented
• Ability to maintain confidentiality
• Good understanding of market research techniques, data analysis, and statistics methods
• Proficiency in the use of Enterprise-Wide Applications, such as SAGE or SAP, MS Office, and other marketing software (e.g., CRM).

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Role Description

• This is a full-time, on-site role located in Lagos for the Head of Sales & Marketing.
• The Head of Sales & Marketing will be responsible for developing and implementing marketing strategies to drive revenue growth, leading the sales team, and managing client accounts.
• This position requires analyzing market trends, identifying new business opportunities, and creating plans to improve sales performance.
• The role involves building and maintaining relationships with key clients and ensuring excellent service delivery.
• Additionally, the individual will oversee the sales team, setting targets, providing support, and tracking performance to achieve company goals.

Qualifications

• Strong Sales and Sales Management skills, with a proven track record of meeting or exceeding revenue targets
• Proficiency in Account Management, including building and maintaining relationships with key clients
• Skilled in Team Management, with the ability to lead, motivate, and guide teams towards achieving goals
• Excellent Analytical Skills to assess market trends and develop data-driven strategies
• Highly organized and results-oriented with effective communication and presentation skills
• Proven ability to work collaboratively with cross-functional teams
• Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree is a plus
• Minimum of 5 years of experience in sales and marketing, preferably in real estate or a related industry
• Proficiency in using CRM tools and Microsoft Office Suite

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Job Summary

• To strengthen our operations, we are looking to hire a resourceful Business Development Manager and will manage the day-to-day sales & marketing activities of the team, develop long term sales, marketing and business development strategy for the company and ensure that the company leads and improve her market share in the competitive market.
• The ideal candidate must be a self-starter in Real Estate sales, marketing and business development. Oversees all sales, promotional events, attract new clients and improve retention.

Responsibilities

• Provide world-class sales management experience.
• Develop and drive sales initiatives to achieve set goals by mentoring and motivating the sales team.
• Proactively drive Sales Planning, Forecasting, and Sales & Customer Service Management
• Deliver targeted top line as per the projects business plan by meeting sales targets.
• Develop and implement comprehensive Sales strategies & other promotional activities for various projects to create new markets, achieve targeted sales.
• Implement a mechanism for evaluation & categorization of channel partners
• Analyse and evaluate the effectiveness of sales enquiries, methods and results.
• Oversee the development and management of internal sales operations & processes.
• Regular analysis of sales trends & coming up with sales techniques that target the right market with the right tools.
• Propose & implement sales promotion activities for the project.
• Participate in negotiations & bringing deals to a closure.
• Devise new and innovative selling and promotional techniques/schemes
• Competitor Trend Monitoring and Competitor Benchmarking in order to effectively balance competing priorities to full fill all customer expectations i.e., keeping abreast with competitor residential property offerings, pricing, location, quality, etc.
• Educate clients with the market trends, keeping them aware with the rental returns and the price appreciation they may get after investing in our properties.
• Scan the market, identify opportunities for business growth, prepare and implement growth plans
• Delivering positive customer experience to a distinguished client base
• Develop and maintain an up-to-date customer and sales database
• Receive and incorporate feedbacks from customers to improve personal and business performance.
• Build sustainable relationships of trust through open and interactive communication.
• Identify legal issues arising from contract or sales document.

Qualifications and Experience

• First Degree in any discipline.
• Master\'s Degree / MBA may be an added advantage
• Minimum of 4 years’ relevant experience in sales, marketing and business development/promotion in Real Estate.
• Evidence of Leading & delivering results.
• Experience in customer acquisition, management and retention.

Competency and Skills Requirements:

• Demonstrate strong sales and marketing skills.
• Good leadership and people management skills- Coaching and Mentoring.
• Excellent communication and decision-making skills.
• Familiarity with online content marketing and social media development strategies.
• Proficiency with HubSpot marketing suite or its equivalent.
• Strong customer relationships skills and influencing skills to establish credibility.
• Strong mind-set for continuous improvement and meeting or exceeding customer expectations.
• Strong interpersonal skills - ability to work collaboratively and engage the customers and other stakeholders in achieving the company’s agenda.
• Strategic thinker, Analytical and problem-solving skills and strong delivery focus.
• Demonstrate strong commercial acumen.
• Strong collaboration skills, understanding how to operate in a complex matrixed organization.
• Positive outlook, drive and self-motivation to succeed.
• High sense of responsibility, accountability and integrity.
• In-depth understanding of the peculiar intricacies of the Real Estate business environment.
• Proficient use of Technology-MS office packages and CRM tools.