Customer Care Retail Officers at ECLAT HR Consulting

Responsibilities

The ideal candidate will (but is not limited to):

• Serve as the primary contact for customer inquiries, complaints, and support requests.
•  Provide accurate and timely information on products, services, and company policies.
• Handle and resolve customer concerns professionally and escalate where necessary.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Utilize IT tools to enhance customer engagement and service delivery.
• Collaborate with internal teams to ensure prompt resolution of customer issues.
• Adhere to company service standards and contribute to improving customer experience.

Requirement

•  Minimum of OND degree in any discipline.
• Strong verbal and written communication skills in English.
• Fluency in a local language is an added advantage.
• Tech-savvy with the ability to use digital tools for customer interaction and data management.
• Ability to work remotely with minimal supervision while ensuring productivity.
• Must own a functional laptop for effective job performance.

Required Competencies:

• Ability to provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Strong verbal and written communication skills in English; fluency in a local language is an added advantage.
• Quick thinking and analytical skills to resolve customer complaints and inquiries efficiently.
• Ability to navigate digital communication tools, CRM software, and other IT systems to manage customer interactions effectively.
• Ability to engage with customers professionally and build positive relationships.
• Self-discipline, time management, and the ability to work independently with minimal supervision.
• Accuracy in documenting customer interactions and following company protocols.
• Ability to handle a fast-paced work environment and adapt to changing customer needs.
• Capacity to work effectively with internal teams to ensure seamless service delivery.