Contact Center Agent at Bukka Hospitality Limited (Bukka Hut)

Location: Lekki Admiralty Way, Lagos

Essential Job Functions

• Answering calls from customers professionally and responding to customer inquiries and complaints.
• Send all order received to the outlets for processing and ensure it is fulfilled to the last point.
• Handling and resolving customer complaints regarding product sales to service problems.
• Providing customers with the necessary service and product information.
• Processing orders, and treating enquiries requested by the customers.
• Identifying, escalating priority issues and reporting to the Supervisor or line Manager immediately.
• Ensure all customer data are rightly entered and saved into the system and also regular update on customer information when necessary.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Other duties as assigned.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree with 1 - 3 years work experience.

Salary
N50,000 monthly.