Client Service Officer (Corporate and Event) at Firewood Rice Nigeria

Responsibilities

• Warm, professional, and solution-driven attitude in all client'sinteractions.
• Actively listens to client needs and ensures their expectations are met or exceeded.
• Quick to respond to inquiries, complaints, or feedback with tact and efficiency.
• Excellent verbal and written communication for interacting with clients, vendors, and team members.
• Capable of drafting proposals, event briefs, service reports, and formal correspondence.
• Skilled in active listening and persuasive speaking to convert inquiries into long-term clients.
• Proven ability to organize and coordinate internal and external events (e.g., tastings, product launches, pop-ups, trade fairs, weddings, or corporate functions).
• Manages event logistics, branding, team coordination, client liaison, and vendor sourcing.
• Maintains event timelines, budgets, and feedback collection.
• Maintains a CRM database to track inquiries, follow-ups, repeat business, and client preferences.
• Builds and nurtures long-term relationships with clients through regular check-ins and personalized communication.
• Manages multiple client requests and event projects simultaneously without missing deadlines.
• Prioritizes tasks effectively and ensures timely follow-ups.
• Keeps accurate records of customer engagements, event outcomes, and deliverables.
• Works closely with kitchen staff, logistics, marketing, and management to ensure service excellence.
• Coordinates with the production and operations teams to meet specific client and event needs.
• Acts as the bridge between the client and internal departments.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 5 years experience.