Hotel Receptionist at Efezi Southsea Nigeria Limited

Key Roles

• A Hotel Receptionist serves as the first point of contact for guests and is responsible for creating a positive first impression while ensuring smooth front office operations.

Duties and Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently.
• Receive and manage room reservations and bookings.
• Answer phone calls and respond to guest inquiries.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and requests promptly and courteously.
• Process payments and issue receipts.
• Maintain accurate guest records and reservation details.
• Coordinate with Housekeeping and other departments regarding room status.
• Monitor room availability and occupancy levels.
• Ensure the reception area is clean, organized, and presentable.
• Prepare daily reports and handover notes for incoming shifts.
• Assist in promoting hotel services and special offers.