Client Acquisition and Administrative Officer at Smart Partners

Role Summary:

• The Client Acquisition and Administrative Officer is responsible for driving new business for the company’s cleaning services while providing effective administrative support to ensure smooth service delivery and client satisfaction.

Key Responsibilities

Client Acquisition:

• Identify and source prospective clients requiring janitorial and cleaning services (commercial, residential, and industrial).
• Conduct site visits, support service quotations, and assist with contract negotiations.
• Follow up on leads, referrals, and service inquiries to convert them into active clients.
• Support client onboarding and maintain accurate client and contract records.

Administrative Functions:

• Manage documentation related to cleaning service contracts, staff deployment, and service schedules.
• Coordinate client requests, service feedback, and issue resolution with operations teams.
• Maintain records for clients, cleaners, attendance, and service reports.
• Provide general administrative support and ensure compliance with internal procedures.

Requirements:

• HND/BSc in Business Administration, Marketing, or a related field.
• 2–4 years’ experience in client acquisition, cleaning services, facilities management, or administration.
• Strong communication, coordination, and customer service skills.
• Proficiency in Microsoft Office tools.
• Ability to multitask and work with minimal supervision.