Jobs at Smart Partners

Role Summary:

• The Client Acquisition and Administrative Officer is responsible for driving new business for the company’s cleaning services while providing effective administrative support to ensure smooth service delivery and client satisfaction.

Key Responsibilities

Client Acquisition:

• Identify and source prospective clients requiring janitorial and cleaning services (commercial, residential, and industrial).
• Conduct site visits, support service quotations, and assist with contract negotiations.
• Follow up on leads, referrals, and service inquiries to convert them into active clients.
• Support client onboarding and maintain accurate client and contract records.

Administrative Functions:

• Manage documentation related to cleaning service contracts, staff deployment, and service schedules.
• Coordinate client requests, service feedback, and issue resolution with operations teams.
• Maintain records for clients, cleaners, attendance, and service reports.
• Provide general administrative support and ensure compliance with internal procedures.

Requirements:

• HND/BSc in Business Administration, Marketing, or a related field.
• 2–4 years’ experience in client acquisition, cleaning services, facilities management, or administration.
• Strong communication, coordination, and customer service skills.
• Proficiency in Microsoft Office tools.
• Ability to multitask and work with minimal supervision.

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Role Summary

• Responsible for managing accounts receivable and payable processes to ensure accurate invoicing, timely collections, prompt vendor payments, and proper cash flow management in line with company policies and accounting standards.

Key Responsibilities

• Prepare and issue customer invoices; track and follow up on outstanding receivables.
• Post receipts, allocate payments, and maintain receivablesreports.
• Process and verify vendor invoices and ensure timely payments.
• Prepare payment schedules and maintain vendor account reconciliations.
• Perform bank, AR, and AP reconciliations.
• Ensure VAT and WHT compliance on invoices and payments.
• Support month-end closing and audit requirements.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, or related field.
• 3–4years’ experience in accounts receivable/payable or similar finance role.

Key Skills:

• Strong understanding of AR/AP processes
• High attention to detail and accuracy
• Good reconciliation and reporting skills
• Proficiency in Excel and accounting software
• Strong communication and follow-up skills.

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Role Purpose

• The General Manager is responsible for the overall leadership, performance, and growth of the organization
• The role provides strategic and operational direction, drives business development, ensures operational excellence, and delivers financial performance in line with organizational objectives.
• The GM will lead cross-functional teams, optimize operations, scale revenue, and embed strong management systems in a fast-paced environment.

Key Responsibilities
Leadership & Management:

• Provide strong leadership and direction across all business units and functions.
• Build a high-performance culture driven by accountability, discipline, and results.
• Translate corporate strategy into actionable operational plans.
• Lead, mentor, and manage senior managers and team leads.

Business Development & Growth:

• Develop and execute business development strategies to drive revenue growth.
• Identify new market opportunities, partnerships, and expansion initiatives.
• Strengthen client acquisition, retention, and service delivery models.
• Lead negotiations, key account management, and strategic partnerships.

Operations & Service Delivery:

• Oversee day-to-day operations to ensure efficiency, quality, and consistency.
• Design and implement standard operating procedures (SOPs) and service standards.
• Ensure seamless coordination across operations, sales, finance, and support teams.
• Drive continuous process improvement and operational scalability.

Financial Management & Commercial Oversight:

• Own the P&L and ensure profitability, cost control, and revenue optimization.
• Monitor budgets, forecasts, and financial performance against targets.
• Use data and financial insights to support decision-making.
• Ensure effective cash flow management and cost efficiency.

Strategy Execution & Performance Management:

• Convert strategic objectives into measurable KPIs across departments.
• Track performance, analyze results, and implement corrective actions.
• Ensure timely and accurate management reporting.
• Drive operational discipline in a high-pressure, fast-moving environment.

 Risk, Compliance & Governance:

• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Identify operational and financial risks and implement mitigation strategies.
• Maintain strong governance, internal controls, and ethical standards.

Stakeholder & Relationship Management:

• Act as the primary operational interface with key clients, partners, and stakeholders.
• Collaborate closely with the CEO, Board, and shareholders.
• Represent the organization externally as required.

Key Interfaces:

• CEO / Managing Director
• Senior Management Team
• Finance, Operations, Sales & HR Teams
• Key Clients, Partners, and Vendors.

Required Qualifications & Experience
Education:

• Bachelor’s Degree in Business Administration, Management, Economics, Hospitality, Retail Management, or a related discipline.
• MBA or relevant postgraduate qualification is an added advantage.

Experience:

• Minimum of 10–15 years’ experience in retail, hospitality, or other high-paced operational environments.
• Proven track record in general management, operations leadership, and business growth.
• Strong exposure to P&L management, budgeting, and financial performance management.
• Experience leading large, multi-disciplinary teams.

Core Competencies & Skills:

• Strong leadership and people management capability
• Commercial acumen with strong numerical and analytical skills
• Operational excellence and process optimization
• Business development and growth strategy execution
• Ability to perform under pressure in fast-moving environments
• Excellent communication, negotiation, and decision-making skills
• Results-driven with a strong execution mindset.

Personal Attributes:

• Decisive and accountable leader
• Highly organized and performance-oriented
• Strategic thinker with hands-on execution ability
• High integrity and professional maturity.