General Manager at Smart Partners

Role Purpose

• The General Manager is responsible for the overall leadership, performance, and growth of the organization
• The role provides strategic and operational direction, drives business development, ensures operational excellence, and delivers financial performance in line with organizational objectives.
• The GM will lead cross-functional teams, optimize operations, scale revenue, and embed strong management systems in a fast-paced environment.

Key Responsibilities
Leadership & Management:

• Provide strong leadership and direction across all business units and functions.
• Build a high-performance culture driven by accountability, discipline, and results.
• Translate corporate strategy into actionable operational plans.
• Lead, mentor, and manage senior managers and team leads.

Business Development & Growth:

• Develop and execute business development strategies to drive revenue growth.
• Identify new market opportunities, partnerships, and expansion initiatives.
• Strengthen client acquisition, retention, and service delivery models.
• Lead negotiations, key account management, and strategic partnerships.

Operations & Service Delivery:

• Oversee day-to-day operations to ensure efficiency, quality, and consistency.
• Design and implement standard operating procedures (SOPs) and service standards.
• Ensure seamless coordination across operations, sales, finance, and support teams.
• Drive continuous process improvement and operational scalability.

Financial Management & Commercial Oversight:

• Own the P&L and ensure profitability, cost control, and revenue optimization.
• Monitor budgets, forecasts, and financial performance against targets.
• Use data and financial insights to support decision-making.
• Ensure effective cash flow management and cost efficiency.

Strategy Execution & Performance Management:

• Convert strategic objectives into measurable KPIs across departments.
• Track performance, analyze results, and implement corrective actions.
• Ensure timely and accurate management reporting.
• Drive operational discipline in a high-pressure, fast-moving environment.

 Risk, Compliance & Governance:

• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Identify operational and financial risks and implement mitigation strategies.
• Maintain strong governance, internal controls, and ethical standards.

Stakeholder & Relationship Management:

• Act as the primary operational interface with key clients, partners, and stakeholders.
• Collaborate closely with the CEO, Board, and shareholders.
• Represent the organization externally as required.

Key Interfaces:

• CEO / Managing Director
• Senior Management Team
• Finance, Operations, Sales & HR Teams
• Key Clients, Partners, and Vendors.

Required Qualifications & Experience
Education:

• Bachelor’s Degree in Business Administration, Management, Economics, Hospitality, Retail Management, or a related discipline.
• MBA or relevant postgraduate qualification is an added advantage.

Experience:

• Minimum of 10–15 years’ experience in retail, hospitality, or other high-paced operational environments.
• Proven track record in general management, operations leadership, and business growth.
• Strong exposure to P&L management, budgeting, and financial performance management.
• Experience leading large, multi-disciplinary teams.

Core Competencies & Skills:

• Strong leadership and people management capability
• Commercial acumen with strong numerical and analytical skills
• Operational excellence and process optimization
• Business development and growth strategy execution
• Ability to perform under pressure in fast-moving environments
• Excellent communication, negotiation, and decision-making skills
• Results-driven with a strong execution mindset.

Personal Attributes:

• Decisive and accountable leader
• Highly organized and performance-oriented
• Strategic thinker with hands-on execution ability
• High integrity and professional maturity.