Cinema Head of Operations at Genesis Deluxe Cinemas (GDC)

Duties and Responsibilities

• The primary responsibility of the Cinema Head of Operations is to oversee all operational aspects of the facility and ensure a top notch cinema experience for all customers.
• Responsible for the effective and efficient smooth day-to-day control of activities of all cinema facilities includingthe box office, concession stands, restrooms, lobbies/foyer and auditorium.
• Trains, appraise and supervise staff.
• Create and manage staff schedules to ensure adequate coverage especially during peak movie yimes and special events
• Ensures a high level of customer service,address customer complaints or issues and maintain a welcome and safe environment for all customers.
• Monitor the inventory and ordering for concessions and merchandise.
• Upholds Genesis’s business practice standard and follow all established company policies and procedures.
• Analyze attendance,revenue and customer feedback to make data driven decisions toimprove operations
• Develop strategies to increase attendance and revenue
• Schedules movies into the appropriate time slots (leaving sufficient time intervals between movies to allow quick cleaning of theatres) and the appropriate capacity theatres with a view to optimizing revenue generated.
• Is acutely conscious of the Cinema’s monthly financial target and does everything and anything possible to achieve the financial target.
• Organize and oversee special events,premieres and private screenings.

Qualification and Experience

• Qualification: B.Sc Degree or HND in Business Management, Hospitality or related field (preferred).
• 3-5 years experience in Cinema management or a similar role (Compulsory)
• Exceptional customer service skills.
• Good interpersonal and Communication skills and customer service abilities
• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.
• Creative problem solving skills
• Flexibility to work evenings, weekends and holidays.