Nexia Agbo Abel & Co. is a multi-skill and multi-discipline professional advisory firm committed to technical and professional excellence in the provision of services that are innovative, tailor-made and cost effective and accord with professional standards and guidelines issued by National and International reputable institutes to which it belongs.
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As COO, you will lead the full operational engine of the business, working closely with the founders and board to ensure seamless service delivery, customer satisfaction, and efficient internal processes.
You will manage technicians, retail partners, customer claims, logistics, and daily performance across all operational units. This is an opportunity to make a significant impact from the ground up!
Key Responsibilities
Lead all day-to-day operations, customer service, repair coordination, and field activities.
Build and manage the operations team (claims, support, vendor management, logistics).
Develop and implement operational processes, SOPs, and performance standards.
Oversee technician onboarding, training, and quality control.
Drive partnerships with repair centers and retail outlets.
Monitor KPIs — turnaround time, customer satisfaction, cost efficiency.
Ensure compliance with service standards, legal requirements, and contracts.
Work closely with the founders on business strategy and expansion.
Minimum Requirements
Bachelor’s Degree (Business Administration, Operations, Engineering, or a related field).
7+ years of experience in operations management (preferably in tech, telco, fintech, retail, insurance, logistics or services).
Demonstrated success running a high-performance operations team.
Strong leadership, problem-solving, and communication skills.
Ability to thrive in a fast-paced, early-stage environment with minimal supervision.
Proficiency in technology tools and customer support systems.
Compensation
Competitive salary.
Performance bonuses.
Significant growth opportunity and potential equity participation between 12-24 months based on results.
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