Cashier at Premium Swiss Hospitality

Job Summary

• The Outlet Cashier is responsible for providing excellent customer service by efficiently and accurately handling transactions at the cash register in a retail or outlet store.
• They play a crucial role in ensuring a positive shopping experience for customers while adhering to company policies and procedures.

Responsibilities

• Ensure that a check is made and recorded in the POS system (Micros) for every food & beverage in the outlet served.
• Ensure that a check is made and recorded in the POS system (Micros) for any meals consumed by employees or any service offered to guests as complimentary or entertainment
• Enter opening and closing check number used in his / her shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted for.
• Open a guest check in the POS system (Micros), punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• Prepare cashier’s summary and tally it with Micros (POS) reading at the close of his / her shift.
• Print and tally transaction list from credit card machines with physical check and Micros reading.
• Prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

Other Duties:
Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times

All department policies / service procedures

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.