Call Centre Agent at Skyline International Tourism and Hospitality Ltd

Job Description

• We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls.
• The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times.

Responsibilities

• Answer incoming calls and/or make outbound calls to customers.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and update records in the system.
• Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction.
• Follow call center scripts, procedures, and compliance guidelines.
• Escalate complex issues to supervisors when necessary.

Education & Experiences

• High school diploma or equivalent (Universitydegree is a plus).
• Previous call center or customer service experience.
• Familiarity with CRM or call center software.
• Ability to work flexible shifts, including evenings or weekends.

Skills:

• Strong verbal communication and active listening skills.
• Basic computer skills and ability to navigate multiple systems.
• Ability to remain calm and professional in high-pressure situations.
• Customer-oriented mindset and problem-solving ability.