Customer Service Representative (CSR) - NYSC at Kuddy Cosmetics

Job Summary

• The NYSC Customer Service Representative (CSR) will support the customer service team in attending to customer inquiries, complaints, and requests while ensuring excellent customer experience.
• The role involves assisting customers through physical interactions, phone calls, social media platforms, and other communication channels, while maintaining professionalism and promoting the company’s brand image.

Key Responsibilities

• Attend to customer inquiries and complaints professionally.
• Respond to customer messages on social media, WhatsApp, phone calls, and other communication platforms.
• Assist customers with product information, pricing, and order-related inquiries.
• Escalate complex customer issues to the appropriate department when necessary.
• Maintain proper records of customer interactions and feedback.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Support sales and marketing activities when required.
• Ensure prompt and courteous communication with customers at all times.
• Assist in maintaining a positive customer experience both online and in-store.
• Carry out other administrative or customer service-related duties assigned by management.

Requirements and Qualifications

• Currently serving under the NYSC scheme and looking for a PPA.
• Good communication and interpersonal skills.
• Basic computer knowledge and social media handling skills.
• Ability to multitask and work in a fast-paced environment.
• Strong customer service orientation.
• Good problem-solving and organizational skills.
• Professional appearance and attitude.
• Ability to work independently and within a team.

Key Skills:

• Customer Service.
• Communication Skills.
• Social Media Communication.
• Problem Solving.
• Teamwork.
• Time Management.
• Microsoft Office / Google Workspace.
• Attention to Detail.