Jobs at Kuddy Cosmetics

Job Summary

• The NYSC Customer Service Representative (CSR) will support the customer service team in attending to customer inquiries, complaints, and requests while ensuring excellent customer experience.
• The role involves assisting customers through physical interactions, phone calls, social media platforms, and other communication channels, while maintaining professionalism and promoting the company’s brand image.

Key Responsibilities

• Attend to customer inquiries and complaints professionally.
• Respond to customer messages on social media, WhatsApp, phone calls, and other communication platforms.
• Assist customers with product information, pricing, and order-related inquiries.
• Escalate complex customer issues to the appropriate department when necessary.
• Maintain proper records of customer interactions and feedback.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Support sales and marketing activities when required.
• Ensure prompt and courteous communication with customers at all times.
• Assist in maintaining a positive customer experience both online and in-store.
• Carry out other administrative or customer service-related duties assigned by management.

Requirements and Qualifications

• Currently serving under the NYSC scheme and looking for a PPA.
• Good communication and interpersonal skills.
• Basic computer knowledge and social media handling skills.
• Ability to multitask and work in a fast-paced environment.
• Strong customer service orientation.
• Good problem-solving and organizational skills.
• Professional appearance and attitude.
• Ability to work independently and within a team.

Key Skills:

• Customer Service.
• Communication Skills.
• Social Media Communication.
• Problem Solving.
• Teamwork.
• Time Management.
• Microsoft Office / Google Workspace.
• Attention to Detail.

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Job Summary

• The Cashier is responsible for handling customer transactions accurately and efficiently while providing excellent customer service. The role involves processing payments, issuing receipts, balancing cash registers, and assisting customers with inquiries to ensure a smooth and pleasant shopping experience.

Key Responsibilities

• Receive and process customer payments via cash, POS, transfer confirmation, or other approved payment methods.
• Issue receipts and ensure all transactions are recorded accurately.
• Balance cash register at the beginning and end of each shift.
• Attend to customers politely and professionally.
• Maintain proper records of daily sales and transactions.
• Ensure the checkout area is clean, organized, and presentable at all times.
• Report discrepancies, suspicious transactions, or cash shortages to management immediately.
• Assist in monitoring stock around the checkout area when required.
• Support the sales team in ensuring excellent customer experience.
• Adhere to company policies, financial procedures, and operational guidelines.

Requirements and Qualifications

• Candidates should possess an SSCE/OND qualification.
• Previous experience as a Cashier or in a customer service role is an added advantage.
• Basic knowledge of POS systems and cash handling procedures.
• Good numerical and record-keeping skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle transactions accurately.
• Honest, reliable, and detail-oriented.
• Good customer service and problem-solving skills.
• Proximity is key, please do not apply if you dont stay closer to tradefair

Key Skills:

• Cash Handling
• Customer Service
• Attention to Detail
• Communication Skills
• Time Management
• POS Operation
• Record Keeping
• Problem Solving
• Teamwork