Call Center Officer at Skyline International Tourism and Hospitality Ltd

Responsibilities 

• Respond promptly and professionally to customer inquiries.
• Guide potential customers in selecting products that meet their needs.
• Help customers place orders and understand payment options.
• Conduct follow-up calls to assess customer satisfaction, and resolve concerns.
• Maintain accurate customer records and log all interactions in the CRM for reference and analysis.
• Work closely with support teams to stay updated on new product offerings.
• Receive calls and manage call center correspondence.
• Responds to clients within approved timelines.
• Improve turn-around time for orders and deliveries.
• Any other task as assigned by HOD

Qualifications

• First Degree in Communication, Arts or a relevant field.
• Excellent verbal and written communication skills.