Call Verification Officer at PalmPay

We are seeking detail-oriented and proactive individuals to join our team as Call Verification Officers (CVO)

The ideal candidates will be responsible for conducting verification and prequalification calls, confirming customer information, and supporting the onboarding process to ensure accuracy and compliance.

Salary: ₦100,000 Monthly

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies or red flags identified during calls
• Maintain a high level of professionalism and customer service
• Support the onboarding and verification process as required

Requirements

• Strong verbal communication and interpersonal skills
• High level of attention to detail
• Ability to work effectively in a hybrid environment
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Prior experience in customer service, call center operations, or verification roles is an added advantage