Business Support Specialist at Amy Consulting

Purpose:

• To provide essential administrative and operational support that ensures seamless execution of business processes, documentation, reporting, and internal coordination across all brands. This role is key to maintaining structured operations, supporting team efficiency, and ensuring smooth communication and workflow within the organization.

Roles and Responsibilities

• Respond to internal support requests and escalate issues as necessary.
• Compile, update, and maintain reports for operations, finance, and sales.
• Support documentation of SOPs, processes, and internal workflows, ensuring all materials are up-to-date and properly stored.
• Maintain and organize shared drives, digital files, folders, and links for easy access and structure.
• Monitor task dashboards, track project or task progress using tools such as Nifty PM, and notify assignees of pending tasks or upcoming deadlines.
• Assist in scheduling meetings, preparing agendas, summaries, and internal communications.
• Track progress of form submissions, course access, or client onboarding activities.
• Collate and organize data for audits, reviews, or internal/external reports.
• Perform weekly data cleanups or audits of CRM and other tools.
• Process internal requests or tickets, including administrative, technical, or general support.
• Support logistics for virtual events, trainings, or webinars.
• Send promotional emails and communications where necessary.
• Manage the front desk and ensure smooth day-to-day administrative operations.
• Attend team meetings and provide timely administrative updates to relevant stakeholders.

Qualifications & Skills:

• Minimum of 5 experience in administrative, operational, or business support roles.
• Proficiency in MS Office Suite, Google Workspace, and task/project management tools (e.g., Nifty PM).
• Strong organizational, multitasking, and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and ability to maintain accurate records.
• Proactive, adaptable, and able to work independently or collaboratively within a team.