Business Relationship Officer at Unified Payment Services Limited

Duties
Merchant Support & Relationship Management:

• Assist in onboarding new merchants across retail, SME, and enterprise segments.
• Support account setup, documentation, KYC compliance, and initial activation of services.
• Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support
• Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.).
• Track and follow up on merchant activity, transaction volumes, and settlement issues.
• Resolve basic merchant inquiries and escalate more complex issues as needed.

Data & Reporting:

• Maintain accurate records of merchant accounts, engagement activities, and status updates.
• Generate routine reports on merchant activity, onboarding progress, and operational issues
• Gather feedback from merchants and share insights for service improvement.

Product Knowledge & Education

• Stay up to date on company product offerings and ensure merchants understand the value of our solutions.
• Provide onboarding training or demonstrations to merchants on how to use digital payment solutions.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline.
• Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience.