Job Vacancies at the People Practice

Our client, a fast-growing culinary company, is looking to hire an Operations Manager who will be responsible for overseeing the daily operations of the company. This role requires a dynamic leader who can optimize processes, manage staff, and ensure timely delivery of products and services.

The Operations Manager will also ensure compliance with statutory regulations, and smooth coordination between internal and external stakeholders.

In this role, you are to ensure the smooth running of the company on a day-to-day basis. You are to oversee the operations of all departments and employees in the company and ensure that every employee performs in line with the company’s expectations.

You are also to ensure customer satisfaction: customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.

Responsibilities

STRATEGY

• Recommend strategies and advise the CEO on issues that pertain to the development of the company.
• Actively pursue the company’s strategic and operational objectives
• Work closely with the management team to develop long-term operational strategies aimed at efficiency, customer satisfaction, and profitability.

OPERATIONS

• Ensure operational activities remain on time and within a defined budget.
• Oversee production schedules to meet client demands
• Collaborate with the customer service team to ensure timely responses to customer inquiries and complaints, ensuring customer satisfaction at every step.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.
• Develop, review, and improve operational policies and procedures to enhance overall business performance.
• Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
• Maintain constant communication with management, staff, and external stakeholders.
• Work with HR and Admin teams to ensure periodic performance appraisals and continuous staff development.

CUSTOMER SERVICE AND DELIVERY

• Oversee the order fulfilment process to ensure that orders are accurately processed and dispatched on time.
• Ensure the customer service team responds to emails, calls, inquiries, feedbacks and complaints promptly. Handling other external issues directed from the customer service team with a customer-first mindset.
• Deliver results and meet customer expectations by following up on customers to get feedback on post service delivery
• Address any customer complaints or issues directly, ensuring problems are resolved swiftly and to the customer’s satisfaction.
• Manage relationships with delivery drivers and set clear expectations for delivery timelines.
• Ensure the effective allocation of personnel to meet daily operational requirements.

ADMINISTRATION

• Manage and oversee the daily operations of the company ensuring orders are accurately processed, fulfilled and dispatched on time.
• Ensure the customer service team responds to emails, calls, and inquiries promptly, with a customer-first mindset.
• Address any customer complaints or issues directly, ensuring problems are resolved swiftly and to the customer’s satisfaction.
• Manage relationships with delivery drivers and set clear expectations for delivery timelines.
• Ensure the effective allocation of personnel to meet daily operational requirements.
• Manage and oversee the activities of the customer service officials, decorators, bakers, drivers, and other support staff.
• Manage Costing of the menu and other product pricing for the company.
• Manage the procurement process of all office essentials and stock keeping for all products.
• Ensure proper replenishment of stock. No item should be out of stock.
• Monitor inventory and ensure zero waste
• Coordinate all repairs and delegate tasks to other employees ensuring a timely turnaround time.
• Coordinate daily activities and facilitate communication between employees.
• Handle external and internal communication of the company. Attend business meetings, events, and functions on behalf of the MD.
• Manage all events for the company and supervise support staff. Ensuring calendars are prepared for key events, and ensure events run smoothly.
• Promote and market the company’s products.
• Recommend strategies and advise the MD on issues that pertain to the development of the company. Perform other duties as assigned by the MD.

REPORTING

• Track and review production data and key performance indicators across departments.
• Compile and present monthly reports on key operations such as production, finance, staffing, and customer service performance.
• Regularly review reports from production, events, and customer service teams to ensure alignment with company goals.

COMPLIANCE

• Ensure the company’s activities comply with legal, regulatory, and financial directives.
• Monitor adherence to human resource and safety compliance standards.
• Maintain compliance with all company policies and procedures, including data security and customer privacy protocols.

Must have skills

• Strong initiative and creativity in solving operational challenges.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Leadership abilities with a hands-on approach to problem-solving.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication skills, both written and verbal.
• Exceptional organizational skills with strong attention to detail.
• Proven ability to manage time effectively, meet deadlines, and handle stressful situations.

Qualifications

• B.Sc./M.Sc. in a business-related field.
• Master’s degree in Business Administration (MBA) is an added advantage.
• Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
• Experience in managing customer service teams and logistics operations is compulsory.
• Management certification (e.g., PMP, Six Sigma) is an advantage.
• Knowledge of customer relationship management (CRM) tools is an added advantage.
• Strong business acumen and knowledge of operational processes.
• Proficiency in accounting procedures and financial reporting.
• Experience in using performance metrics to assess operational efficiency.
• Ability to create and manage budgets effectively.
• Strong knowledge of inventory management, supply chain, and logistics.

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Our client, one of Nigeria’s major Oil and Gas conglomerates, is looking to hire a Human Resources Manager who will be responsible for overseeing core HR functions including talent management, employee relations, policy implementation, and operational excellence. You will also be responsible for developing and executing HR strategies that attract, develop and retain top talent while ensuring seamless and efficient administrative operations to support the business.

The role serves as a strategic business partner and ensures that HR initiatives support organizational objectives while fostering a compliant, productive, and engaged workforce.

The HR Lead provides guidance to HR team members and collaborates closely with departmental heads to implement best practices across the employee lifecycle.

Responsibilities

• Serve as a strategic advisor to the leadership team on all people-related matters, including organizational design, talent management, succession planning, and change management.
• Translate business objectives into a clear and actionable People Plan aligned with the company’s growth strategy.
• Lead the implementation of HR policies, procedures, and initiatives in line with company goals, labour law requirements and Industry regulations.
• Lead, mentor, and develop the HR and Administrative support team to foster a culture of continuous improvement and excellent customer service to internal clients.
• Collaborate with hiring managers across departments (Engineering, Supply Chain, Business Development etc) to understand hiring needs and define job requirements
• Lead end-to-end recruitment for all levels, ensuring best-in-class candidate experience.
• Oversee onboarding and orientation programs to ensure smooth integration of new hires.
• Identify skills gaps and implement training programs to enhance workforce capabilities.
• Design leadership and succession development frameworks to foster a culture of continuous learning and career progression.
• Analyze people metrics (turnover, engagement, performance) to identify trends and recommend data-driven solutions to improve organizational health.
• Oversee conflict resolution, disciplinary actions, and grievance management with professionalism and Fairness.
• Promote a high-performance culture by supporting leadership in employee motivation, communication, and recognition programs.
• Act as a trusted coach and confidant to managers by empowering them to lead their teams effectively and handle complex employee relations issues.
• Implement and manage the annual performance cycle, guiding managers on goal setting (aligned with SMART objectives), constructive feedback, and development planning.
• Identify skill gaps and coordinate training programs (technical, safety, leadership) to build a future-ready workforce.
• Manage accurate HR records, employee records, contract and HR information systems
• Develop & manage the company\'s compensation structure and benefits programs, ensuring market competitiveness and internal equity.
• Oversee payroll administration, benefits programs, and reward initiatives.
• Conduct periodic benchmarking to ensure competitiveness in the market
• Promote a positive and inclusive workplace culture, employee engagement, and team collaboration.
• Manage complex ER cases, investigations, and disciplinary procedures in compliance with Nigerian labour laws and company policies.
• Monitor HR metrics and prepare reports for senior management on workforce trends and people\'s issues.
• Develop, update, communicate HR policies and ensure 100% compliance with all statutory regulations (NSITF, ITF, PENCOM, HMO, etc.).
• Oversee the daily operations of the office, ensuring a professional, safe, and productive work environment.
• Manage relationships with key vendors (cleaning, security, maintenance, catering) and oversee facility management for the head office and potential field locations.
• Supervise the coordination of travel, accommodations, and local logistics for staff and visitors.
• Manage the procurement process for administrative supplies and services, ensuring value for money.
• Supervise and guide the activities of HR Officers, HR Assistants, and specialists across functional areas.
• Drive compliance with internal controls, statutory requirements, and HR audit readiness.
• Coordinate training and capacity development plans in collaboration with the L&D team.
• Manage performance appraisal cycles and implement KPIs across departments.
• Regularly update policies and procedures in line with best practices.
• Provide HR insights and data-driven recommendations to leadership.
• Implement HR technology solutions to streamline processes, drive organizational development and change management initiatives as required. 

Must have skills

• Strategic thinking and problem-solving ability
• Strong leadership and team development skills
• Strong organizational and reporting skills
• Ability to work collaboratively and drive change
• Excellent interpersonal, communication, and negotiation skills
• High integrity, confidentiality, and professionalism

Qualifications

• Bachelor\'s degree in human resources, Business Administration, Industrial Relations, or related field (master\'s degree or professional certification such as CIPM, SHRM is an advantage).
• Minimum of 8 - 10 years of progressive HR experience, with at least 3 –5 years in a supervisory or HR business partner role.
• Deep knowledge of Nigerian labour laws, regulatory requirements and HR best practices.
• Strong experience in employee relations, recruitment, and HR policy management.
• Proficiency in Microsoft 365 and HRIS platforms.
• Prior experience in the Oil & Gas, Energy, or a related technical/engineering services sector is highly preferred. 
• Demonstrable experience in both strategic HR projects and hands-on operational HR/Administration.

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Our client, a global investment management firm, is looking to hire a Wealth Advisor, Trust & Legal who will be responsible for providing comprehensive advisory services to high-net-worth individuals and families on wealth management, trust structures, estate planning, and legal considerations.

The role combines financial advisory expertise with legal and fiduciary oversight to support clients in preserving, growing, and transferring wealth across generations while ensuring compliance with relevant laws and regulations.

You will report to the SVP, Wealth Management.

Responsibilities

Wealth Advisory

• Provide strategic advice to clients on wealth preservation, investment structuring, and financial planning.
• Develop tailored wealth strategies aligned with clients’ financial goals, risk appetite, and family objectives.
• Work closely with investment teams, tax advisors, and external professionals to implement wealth strategies.

Trust & Estate Planning

• Advise high-net-worth individuals and families on estate planning strategies, including wills, trusts, and succession structures to ensure effective wealth transfer across generations.
• Design and implement trust structures (revocable, irrevocable, discretionary, family trusts, and foundations) aligned with clients’ wealth preservation objectives.
• Provide guidance on intergenerational wealth transfer, family governance, and legacy planning.
• Review and interpret trust deeds, wills, powers of attorney, and estate planning documentation to ensure they align with client objectives and legal requirements.
• Coordinate the establishment and administration of trusts, including trustee appointments, beneficiary structures, and reporting obligations.
• Work closely with tax advisors, legal counsel, and financial planners to ensure estate structures are tax-efficient and compliant with relevant regulations.
• Advise clients on probate processes, estate administration, and asset distribution following the passing of a settlor or principal.
• Conduct periodic reviews of estate plans and trust structures to ensure they remain aligned with changes in laws, family circumstances, and financial objectives.
• Develop family governance frameworks, including family constitutions, wealth charters, and succession planning policies.
• Provide advisory support on charitable giving structures, including philanthropic trusts and foundations.
• Ensure all trust and estate planning activities comply with fiduciary responsibilities, regulatory standards, and best practices.
• Prepare or review documentation required for trust formation, amendments, and beneficiary changes.
• Advise clients on asset protection strategies through trust and legal structuring.

Legal & Regulatory Advisory

• Provide guidance on legal and regulatory matters affecting wealth structures, trusts, and estates.
• Review legal documentation including trust deeds, wills, shareholder agreements, and governance documents.
• Ensure compliance with local and international legal frameworks related to trusts, estates, and fiduciary services.

Tax Advisory

• Advise clients on tax-efficient wealth structuring and estate planning strategies.
• Assess the tax implications of trust structures, inheritance planning, asset transfers, and investment holdings.
• Collaborate with tax professionals to develop strategies that minimize tax exposure while ensuring regulatory compliance.
• Monitor changes in tax laws and regulations impacting trusts, estates, and high-net-worth individuals.
• Support tax planning related to gifts, inheritance, and philanthropic giving.

Client Relationship Management

• Serve as a trusted advisor to high-net-worth clients and family offices.
• Build and maintain long-term relationships with clients and key stakeholders.
• Lead client meetings to discuss wealth planning strategies and updates.

Risk & Compliance

• Ensure all client structures and transactions comply with regulatory requirements.
• Conduct periodic reviews of client trust structures and estate plans.
• Maintain strict confidentiality and adhere to fiduciary obligations.

Must have skills

• Trust & Estate Structuring
• Legal Documentation & Review
• Tax & Regulatory Knowledge
• Fiduciary Administration, Wealth Planning & Structuring
• Risk & Compliance Management
• Portfolio Strategy & Asset Allocation
• Alternative Investments, Capital Markets Knowledge & Investment Risk Assessment
• nvestment Performance Monitoring & Investment Structuring for Wealth Preservation
• Financial Data Analysis Tools
• Wealth Management Platforms
• Client Relationship Management Software, Document & Case Management Systems
• Digital Compliance & Record-Keeping, Data Security & Confidentiality Practices

Qualifications

• Bachelor’s degree in Law, Finance, Economics, or a related field.
• Professional legal qualification (LL.B / BL) or relevant certifications in wealth management or trust administration preferred.
• 5–10 years of experience in wealth management, private banking, trust services, legal advisory, or family office management.
• Strong knowledge of trust law, estate planning, tax considerations, and fiduciary responsibilities.
• Experience working with high-net-worth individuals and families.