Business Manager – Orthodontic Dental Enterprise (ODE)r at Smile360 Dental Specialists

• As ODE enters a critical growth and consolidation phase, we are seeking a commercially astute, execution-driven Business Manager to take end-to-end ownership of the business and drive sustainable profitability.

Role Purpose

• The Business Manager will serve as the commercial and administrative leader of ODE, responsible for translating strategy into measurable results across sales, operations, finance, and people leadership, with full accountability for business performance.

Key Responsibilities

 Business & Commercial Leadership

• Take full ownership of ODE’s overall business performance, including revenue growth, profitability, and cost efficiency
• Develop and execute short-, medium-, and long-term business strategies aligned with Group objectives
• Build and manage annual budgets, operating plans, and rolling forecasts
• Lead pricing strategy, margin optimisation, and cost control initiatives
• Identify and develop new revenue streams, partnerships, and distribution channels
• Establish and track clear KPIs across all areas of the business

Sales & Revenue Growth

• Provide strategic leadership for all sales activities and revenue generation initiatives
• Design and implement structured sales processes and pipeline management systems
• Drive key account management with high-value clients and institutional partners
• Monitor market trends, competitor activity, and customer insights
• Lead periodic sales performance reviews and corrective actions

Operations & Supply Chain Management

• Oversee procurement, inventory management, warehousing, and logistics
• Ensure optimal stock levels while minimising expiries and stockouts
• Manage supplier relationships and negotiate favourable commercial terms
• Improve order fulfilment timelines and service delivery standards
• Develop and enforce standard operating procedures (SOPs)

Financial Management & Governance

• Enforce strong financial controls and accountability across the business
• Work closely with Finance on reporting, budgeting, and forecasting
• Monitor cash flow, working capital, and inventory value
• Ensure compliance with internal policies and regulatory requirements
• Provide monthly and quarterly performance reports with insights and action plans

People Leadership & Organisation Development

• Lead, coach, and develop a high-performing team
• Ensure role clarity, accountability, and performance standards
• Implement structured performance management systems
• Drive a culture of ownership, discipline, and continuous improvement
• Align team behaviours with Smile360’s SMILE core values

Strategic Execution & Stakeholder Management

• Translate high-level strategy into actionable execution plans
• Serve as the primary interface with Group Executive Management
• Provide data-driven insights and recommendations
• Identify risks early and implement mitigation strategies
• Support strategic initiatives such as partnerships and business expansion

Systems, Process Improvement & Scale Readiness

• Drive adoption of technology and reporting tools
• Build scalable systems and processes to support growth
• Implement continuous improvement practices (Kaizen mindset)
• Ensure proper documentation and institutionalisation of processes

 Requirements

• Bachelor’s degree in Business, Management, Finance, Supply Chain, or related field
• Minimum of 7–10 years’ progressive experience in business management, sales leadership, or operations
• Proven track record of owning and delivering business performance (revenue, cost, profitability)
• Strong understanding of distribution, healthcare, FMCG, or supply chain-driven businesses
• Excellent commercial, analytical, and leadership capabilities