Business Manager at Casterwells Homestay Group

• The successful candidate will be instrumental in propelling business growth, elevating guest experiences, and overseeing all facets of facility operations.

Key Responsibilities:

Business Development:

• Identify and pursue lucrative business leads to optimize occupancy rates, including skillfully negotiating contracts with corporate clients and relevant agencies.
• Develop and execute dynamic sales and marketing strategies to attract a diverse range of guests.
• Conduct regular market analyses to stay attuned to trends and identify growth opportunities.

Guest Services:

• Uphold the highest standards of guest satisfaction by directly overseeing front desk operations, reservations, and concierge services.
• Promptly and professionally address and resolve guest concerns.
• Implement effective guest feedback mechanisms to continuously enhance service quality.

Facility Operations:

• Provide hands-on oversight of all facility operations, including housekeeping, maintenance, and security.
• Develop and maintain robust standard operating procedures to ensure efficient and consistent operations.

Financial Management:

• Prepare and manage the annual budget, ensuring cost-effective operations.
• Monitor financial performance against budget, identifying areas for improvement and implementing corrective actions.
• Conduct regular audits to ensure strict adherence to financial policies and procedures.

Human Resources:

• Recruit, train, and lead a team to deliver exceptional service.
• Cultivate a positive and inclusive work environment, fostering teamwork and professional development.
• Conduct regular performance evaluations, providing constructive feedback.

Compliance and Quality Assurance:

• Ensure strict compliance with local regulations, health and safety standards, and industry best practices.
• Implement comprehensive quality assurance measures to maintain and enhance service standards.
• Conduct regular inspections to promptly address any maintenance or safety issues.

Marketing and Branding:

• Develop and execute comprehensive marketing plans to promote the service apartment.
• Maintain a robust online presence across various platforms, including social media and travel platforms.
• Participate in community events and networking activities to enhance the property's visibility.
• Demonstrate proficiency in managing all apartment online platforms.

Qualifications:

• Minimum of 5 years of proven experience in hotel and service apartment management, with a strong emphasis on sales and operations.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven expertise in managing both offline and online marketing activities.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of the local operating environment and strong social media savvy.