Business Innovation & Delivery Specialist at Unified Payment Services Limited

Job Objective

• Technical implementation of new business solution projects to time, cost, scope and quality
• System integration requirements and solution analysis for new business initiatives.
• Analyze new user/solution requirements to develop solutions that align with requirements
• Implement new solutions using the concept of shared infrastructure services to minimze capital expenditure and optimize transaction cost for new business initiatives.
• Technical and Administrative support to Staff and Banks
• System Operations Support to internal and external customers
• Agency transaction monitoring from time to time

Duties and Responsibilities

• Provide technical integration support across the organizations products to enterprise partners.
• Perform detailed analysis of partner needs and capabilities and perform fit-for-purpose solutions.
• Review partner connection protocol architecture and harness insights for improvements to existing customer.
• Provide technical project management on assigned integration projects from inception to launch.
• Provide oversight for client’s eimplementers and User Experience Engineers to ensure adherence to approved product design.
• Conduct User Acceptance testing and other functional testing.
• Create and maintain up to date Test scripts for new projects according to the business requirements
• Design, document, and maintain system processes.
• Identify business trends utilizing real data, compile analysis reports that are delivered to developers, and then follow-up on all results.
• Ensuring that the milestones and deliverables on the project plans are met and are on the appropriate quality before being made externally available.
• Up-to-date research on the latest technologies and solutions applicable to company products

Key Performance Indicators

• 90% Project Implementation within schedule, cost and scope
• 85% External Customer satisfaction (based on Customer ratings)
• Successful documentation of Support Register and Issue logs

Job Requirements
Education:

• Bachelor’s Degree in Business Administration, Innovation, Technology, or related field; Master’s Degree (e.g., MBA) is an added advantage

Others:

• Certification in Project Management (PMP, PRINCE2, Agile) is desirable

Experience:

• Minimum 5years' experience post NYSC experience

Knowledge:

• E-payment industry knowledge
• Technical knowledge in Information Technology
• Strong analytical skill

Skill / Competencies:

• Computer skills (Microsoft office package)
• Good interpersonal skills.
• Attention to details
• Critical reasoning and analytical abilities
• Good writing and oral communication & presentation skills
• Strong interpersonal skills.
• Deductive reasoning abilities and eye for details
• Strategic thinking and analytical skills
• Innovation and design thinking
• Strong leadership and people management skills
• Project/program management
• Excellent communication and presentation skills
• Stakeholder engagement and change management
• Business acumen and result orientation
• Tech-savviness and adaptability