Brand Marketing and Communications Officer (Lekki) at Stresert Services Limited

Location: Chevron, Lekki

About the Role

We are looking for a Brand Marketing & Communications Officer to drive communication and engagement for our platform across customers and key stakeholders.

This role holder will be responsible for maintaining and updating the website, publishing relevant content, and ensuring seamless communication of product updates, new features, and progress reports.

Key Responsibilities

Customer & Stakeholder Communication

• Provide regular updates on the platform\'s progress, feature enhancements, and improvements to customers and stakeholders.
• Draft and distribute newsletters, product announcements, and periodic status reports.
• Act as the primary liaison for inquiries related to the platform, ensuring timely and clear responses.

Website Management & Content Updates

• Maintain and update the website with relevant and engaging content.
• Publish blog posts, case studies, and announcements on new features and product enhancements.
• Ensure that website content aligns with the latest product developments and marketing strategy.

Product Marketing & Branding

• Develop compelling marketing content, including emails, brochures, blog posts, presentations, and FAQs.
• Work with the design and development teams to ensure content is visually engaging and informative.
• Maintain consistent brand messaging across all communication channels.

User Engagement & Feedback Management

• Monitor customer feedback and engagement metrics to refine content and communication strategies.
• Analyze website traffic, blog readership, email open rates, and customer inquiries to optimize communication.
• Collaborate with the customer support and product teams to address pain points and share insights.

Internal Collaboration

• Work closely with product managers, engineers, and sales teams to gather accurate and up-to-date product information
• Align with compliance and legal teams to ensure all communication materials adhere to regulatory requirements.
• Support training and onboarding materials for internal teams and customers.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2- 4 years of experience in product marketing, content management, or digital marketing.
• Strong writing and storytelling skills for crafting engaging content.
• Experience with content management systems (CMS) such as WordPress, Webflow, or similar.
• Knowledge of digital marketing strategies, SEO, and social media engagement.
• Ability to work cross-functionally and manage multiple stakeholders.
• Analytical mindset with the ability to track and measure communication effectiveness.
• Experience in the fintech or banking industry.
• Familiarity with email marketing tools (e.g., Mailchimp, HubSpot).
• Basic knowledge of HTML and website maintenance is a plus.
• Must be available to resume immediately or in 2 weeks