I.T Officer at Fort Knox Group

Key Responsibilities

• Diagnose and troubleshoot system and network issues.
• Provide timely helpdesk support to staff across departments.
• Maintain and support hardware, software, and network systems.
• Perform routine maintenance to ensure optimal performance of IT infrastructure.
• Configure and manage network devices and user systems.
• Document technical processes, updates, and system configurations.
• Ensure security and data protection protocols are followed.

Required Skills & Competencies

• Strong knowledge of system troubleshooting.
• Good helpdesk and customer support skills.
• Hands-on experience in network support and basic configurations.
• Ability to work independently and resolve issues promptly.
• Strong communication and problem-solving skills.