Admin & Support Officer at Coinbox Limited

Job Summary:

• The Admin & Support Officer will manage administrative, HR, finance, and customer support activities to ensure smooth business operations. They will coordinate vendor relationships, employee welfare, logistics, and customer interactions.

Key Responsibilities:

• Handle office administration, HR coordination, and payroll support.
• Maintain vendor, supplier, and travel service contracts.
• Provide frontline support for user/customer queries.
• Track employee compliance, attendance, and welfare.
• Manage logistics for events, meetings, and activations.
• Draft internal communication notices, policies, and announcements.
• Support recruitment by scheduling interviews and maintaining candidate records.
• Ensure data accuracy in HR and finance systems.
• Track customer queries to identify recurring issues for escalation.
• Provide onboarding support for new employees (documentation, orientation).
• Maintain records of compliance certifications and regulatory filings.

Qualifications & Requirements:

• Minimum of an HND/B.Sc. degree in Business Administration, Public Administration, Human Resource Management, or related field.
• 3 – 5 years of experience in admin, HR, or customer support roles.
• Strong organizational and multitasking skills.
• Familiarity with startup environment is a plus.
• Experience with payroll, HR compliance, and vendor management.
• Good communication and interpersonal skills.
• Familiarity with ticketing/customer support systems is a plus.