Quality Assurance Specialist at Black Pelican Group

Job Overview

The Quality Assurance Specialist will support the Bagno Technik Team, the technical and operational arm of Black Pelican Group, responsible for the installation, maintenance, and delivery of premium interior solutions. In this role, you will coordinate and manage team activities, monitor project and service quality, and enforce operational standards to ensure that every client interaction and project delivery reflects the company’s premium standards.

Key Responsibilities

1. Lead and support the Bagno Technik Team in delivering high-quality, timely, and accurate project execution for residential and commercial clients.
2. Coordinate, supervise, and guide team members to ensure consistent service excellence and adherence to quality standards.
3. Develop, implement, and monitor quality assurance processes and operational procedures to ensure efficiency and client satisfaction.
4. Conduct regular checks, audits, and inspections of ongoing projects, installations, and client interactions, identifying gaps and implementing corrective actions.
5. Prepare detailed reports on team performance, service quality, and operational outcomes for senior management review.
6. Mentor and train team members on technical standards, quality protocols, and client service excellence.
7. Collaborate with Sales, Operations, and Project Management teams to ensure client requirements are accurately understood and executed.
8. Address client feedback or issues promptly, coordinating with the Bagno Technik Team to resolve concerns effectively.
9. Stay updated on industry best practices, technical standards, and trends in premium bathroom and interior solutions.

Key Requirements

1. Bachelor’s degree in Business Administration,  Project Management, or a related field.
2. Minimum of 7 years’ experience in quality assurance, customer excellence, operations management, or service/project coordination.
3. Strong leadership and organisational skills with proven ability to coordinate and manage teams effectively.
4. Excellent communication, interpersonal, and problem-solving abilities.
5. Highly detail-oriented with strong analytical and process improvement skills.
6. Proactive, self-motivated, and committed to delivering excellence in service and project execution.
7. Knowledge of quality management systems, audits, and client satisfaction measurement is an advantage.

Why Join Black Pelican Group?

1. Be part of a company that values its people and invests in staff welfare, development, and career growth.
2. Work closely with the Bagno Technik Team on high-impact projects and premium client experiences.
3. Gain exposure to major projects in luxury residential and commercial interiors, and enhance your expertise in operational excellence.
4. Build your career within a leading lifestyle solutions brand, recognised for quality, innovation, and market leadership.
5. Thrive in a performance-driven environment where contributions are recognised, rewarded, and linked to career advancement.