Product Specialist, Value Added Services at Alfred & Victoria Associates

Department: Sales & Marketing
Reporting Line: Head, Marketing

Responsibilities

• As a Product Specialist, he/she will join the Product Marketing team and will be working with cross-functional teams to lead and projects manage the commercialization and timely delivery of Services/Products at the company.
• Also, the job holder will be responsible for providing support to the sales team to take our products to market to ensure we achieve our revenue targets.

The specific responsibilities shall include the following:

• Work with cross-functional teams to lead and manage the commercialization and timely delivery of products.
• Manage product revenue, goals and achievement – will be responsible for tracking Services P & L and recommend actions to improve profitability.
• Understand market dynamics and competitive landscape that affect product demand and direction, using it as feedback to drive attractiveness of the company’s product.
• Supporting sales with deal qualifications and initial scoping of incoming opportunities.
• Responsible for providing the sales team with the necessary product expertise to enable them to sell the product. This involves printed and electronic promotional material, FAQs, presentations, product training, and relevant papers.
• Responsible for reviewing product data to ensure that the Sales Team is kept up to date on new developments regarding the companies or competitors’ products.
• Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Sales, Marketing and Technical Solutions to address any issues that may arise.
• Direct market research and intelligence gathering efforts to assess customer response to/ requirements for new products. Either conduct this research with Main One’s resources or manage an agency.
• Assist with the development of Go-To-Market plans and provide content for advertising, promotion and sales aids in accordance with the annual marketing plan.
• Recommend value added services to drive customer retention.
• Identify and qualify opportunities for new business, products and services.
• Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management.
• Provide marketing support and / or assistance to other team members on product solutions.
• Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately.
• Analyses of industry, customer and competitor trends via the Internet and written reports.
• Support Manager by providing pertinent market information that will help the strategy development and business decision making process.
• Supervision: To report to Head, Marketing
• Contacts: You will be required to liaise and interface with both internal and external customers, and other groups/departments typically Technical, Project Management, Marketing Communication, Finance, etc.

Qualifications

• 5-10 years relevant experience with about 3-5years in Products Development/Marketing or Business Development.

Competencies & Skills Required:

• Technical background + Business Management skills.
• Knowledge of Business/Products Development and or Marketing.
• Entrepreneurial Inclined.
• Research oriented and innovative.
• Commendable Telecom Industry knowledge.
• Technical & Professional proficiency.
• Project Management Skills.
• Research & writing skills.
• Analytical Thinking.
• Problem Solving.
• Relationship Management.
• Team work.
• Excellent Communication Skills.
• Negotiating Skills.

Demand on the Job:

• Proficiency in MS Office.
• Ability and willingness to work long hours and meet tight deadlines.
• Ability to work with minimal supervision.

Salary
Very attractive.