Shop Front Supervisor/Key Account Manager at Cummins Inc.

Req ID: 170005QS
Job Type: Experienced - Professional / Office
Recruitment Job Type: Professional - Experienced

Description

• Supervises the day-to-day operations at a defined location; responsible for the operations and financial metrics in a specific branch with a single line of business.
• Responsible for the operations and financial metrics for the branch.
• Provides input into the Annual Operating Plan; monitors the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Develops an understanding of Cummins in the line of business.
• Provides input into annual marketing and sales plan; develops and maintains business relationships with customers.
• Monitors customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch.
• Supervises customer service through Branch operations; oversees and enforces use of defined service processes.
• Oversees warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and supervises process improvements within the branch.
• Monitors compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
• Supervises facilities maintenance.
• Supervises, develops, and motivates a small team of support employees; monitors work for direct reports.

Qualifications
Education, Licenses, Certifications:

• College, University, or equivalent degree in required Business Administration, Engineering, or related subject required.

Experience:

• Intermediate level of relevant experience required.
• Drive growth of assigned accounts and expansion of the Cummins Lines of business at the shop front
• Responsible for the sell of Aftermarket services: Engine Overhauls, Services, Parts, Filters, Lubricants and AMCs.