Customer Program Manager at Orange Business Services - Nigeria

Job Description
What we are looking for:

• Customer Program Director - CPD - To Support Global Large Accounts Directors in defining account strategy and coordinates non-sales oriented activities on the Account in line with the account strategy.

Why we need you?

• You will work within the (Extended) Customer Team (ECT) structure and manages the CSI sales effort towards the Customer.
• You will ensure that from pre-sales to contract termination, all stakeholders’ responsibilities are shared, understood and aligned with both the Customer's business priorities and the Orange Business Services contractual commitments.
• You will be accountable for the quality of all operational efforts and activities.
• You will manage the actual P&L (overall revenue, categories of PS revenue & direct cost) of the account against the forecasted P&L and will take measures to maximize the overall products and services margin on the account.

Requirements

• Should have managed a large scale Customer Program ( complex, multi-layered, multi-sourced and multi-functional ICT solutions).
• Should have strong customer program management background - experience in performance and cost control - experience in risk analysis and mitigation.
• Should have strong experience in P&L analysis and management.
• Should have worked for a minimum of 10 years in Multi National Companies.
• Should have a minimum of 5 years experience in Global Service Deployment, Service Delivery, and Operations.
• Should have an excellent knowledge of Strategic planning and management principles, Business Life Cycle Management, Business Processes, Change Management (SixSigma), Quality Management (TQM) principles and best practices (MSP, Prince2, and ITIL).
• Should have a proven track record of successfully managing the complete customer life cycle of contracts, solutions, and services.
• Relevant experience with managing cross-functional (virtual) teams with more than 15 staff members.

Top skills we need:

• The core competencies of a CPD are building trust, organizational skills, results-focus, financial awareness, stress tolerance, seniority, customer focus, entrepreneurial skills and the ability to overview/comprehend complex, multi-layered, multi-sourced and multi-functional ICT solutions.