Knowledge & Documentation Manager at Marie Stopes

Duration of contract: 2 years
Probationary period: 6 months

Responsibilities
Document all MSION Project Implementation Experience:

• Managing the delivery of our knowledge management strategy, including the development and roll-out of a new intranet and collaboration tools.
• Managing our content owner community to ensure that content across our knowledge tools is appropriate, effective and timely.
• Coaching and training to help embed new ways of working across the organization, including curating and authoring online training materials for the new tools.
• Taking the lead in encouraging team members to share knowledge by ensuring they are aware of the knowledge management and collaboration tools available to support their work.
• Managing platform analytics, including reporting to senior stakeholders on the performance of the tools, and supporting content owners to utilize their own metrics.
• Working closely with the Global Information Services team to keep up to date with technology developments, and ensure we are using tools which best support our knowledge management objectives.

Share Evidence from MSION Project Implementation:

• Schedules, coordinates, and supports program staff in the writing, editing, promotion and dissemination of MSION technical documents, including reports, case studies, training manuals;
• Collects, documents, and writes success stories (and takes associated photographs);
• Researches, compiles and writes quarterly newsletters for the projects.
• Provides -related content and stories for MSI Websites and Open Door,
• Provides stories for the national website.
• Develops and writes press releases on MSION projects, events, etc.
• Creatively identifies areas in which MSION's technical communications can expand to address unmet need in the field, document our programs, and reach new audiences;
• Travels occasionally to program areas to document projects, lessons learned, success stories, and to develop field communication plans;
• Stays abreast of publication guidelines and protocols from MSI, DFiD, USAID, Bill and Melinda Gates Foundation and other donors.

Lead on Project Documentation Achieving in line with Donor Commitment:

• Collaborate with program manager to support program planning, implementation and monitoring
• Draft and/or prepare program reports, and correspondence as needed
• Illustrative activities include preparation, proofreading, formatting and editing of final programmatic and financial reports
• Write and compile program information and statistics for use by MSION.
• Draft correspondence to donors, NGOs and other agencies as requested
• Review to make input into operational SoPs for programmes operation.
• Prepare monthly regional factsheets for specific project indicators
• Work with RME Team to prepare quarterly/annually reports on required key indicators
• In collaboration with RME team identify and document achievements and accomplishments of project indicators against set performance targets
• Any other task allocated periodically by Team Lead.

Qualifications

• Minimum of M.Sc Degree in the Social Sciences, Communication, Epidemiology, Evaluation, Development or related field.
• Minimum of 5 years' experience conducting/participating in research, monitoring and evaluation of reproductive health programmes in Nigeria.
• Project Management and implementation experience.
• Experience in conceptualizing, writing, and editing technical materials, preferably related to reproductive health, international health, and/or HIV/AIDS;
• Demonstrated project management and organizational skills
• Three plus years' professional communications experience as a writer/editor, preferably in reproductive health, HIV/AIDS, and/or international health;
• Ability to take initiative and work independently with a proactive and creative approach while also taking direction from the Programme Director;
• Excellent interpersonal, conceptual, organizational, writing, and editing skills;
• Ability to work under demanding deadlines;
• Ability to interact appropriately with other cultures

Experience & Skills:

• Working within a busy, multi-disciplinary corporate communications function. (desirable)
• Experience of working with Office 365, SharePoint Online and collaboration tools such as Yammer. (desirable)
• Experience of establishing and managing online work communities. (desirable)
• Providing coaching and training to senior leaders. (essential)
• Familiarity with Photoshop, desktop publishing, etc.
• Knowledge of the use of digital camera, downloading images, and e-mailing photos;
• Understanding of the issues surrounding delivery of Family Planning Services. (desirable)
• Developing exceptional written content for internal audiences. (essential)
• Assure Quality of external suppliers. (essential)
• Good analytical skills
• Proficiency in MS Office particularly in publisher/ or other publishing software (Essential),
• Excellent technical report writing skills with evidence of publishing in revered journals (desirable).
• Excellent oral presentation skills including abstract presentations at conferences and to stakeholders (desirable)
• Excellent interpersonal skills and proven ability to develop and maintain effective working relationships across teams and organisations

Attitude/Motivation

• Pro-choice, with genuine passion for the work of Marie Stopes International.
• Energetic and committed to delivering effective communications.
• Flexible and able to manage multiple priorities.
• Exceptional written and oral communication skills.
• Able to build strong working relationships with a range of internal stakeholders, including senior leadership.
• Exceptional attention to detail.
• Pro-active and self- motivated.