Sales Operations Manager at Iknorbert Communications Limited

We are seeking a highly organized and strategic Sales Operations Manager to oversee the day-to-day business activities of our mobile devices, phone accessories and Solar (Energy) enterprise.

A Sales Operations Manager in a mobile phones, accessories and Solar (Energy) business oversees day-to-day sales operations, supply chain management, and  control. They ensure wholesale and retail outlets run efficiently, manage vendor relationships, drive revenue targets, and optimize customer service to maximize profitability.

KEY RESPONSIBILITIES

Inventory & Supply Chain Management

• Maintain optimal stock levels of fast-moving smartphones, tablets, and high-demand accessories (e.g., chargers, cases, screen guards) and Solar to prevent stock-outs. 
• Oversee procurement, customs clearing (for imported products), and secure warehousing/logistics. 
• Conduct regular stock audits and implement strategies to minimize shrinkage, theft, and damage. 
• Sales & Retail Operations: Monitor sales performance across all physical wholesales and retail stores platforms
• Set and track Key Performance Indicators (KPIs) for Team Leads and floor sales
• .Customer Service & After-Sales Support :Ensure excellent customer experiences, from in-store product demonstrations to after-sales support. 
• Manage the end-to-end warranty claim process, device returns, and repairs in Team Leadership & Administration 
• Train, and mentor retail staff, ensuring they have deep product knowledge and excellent sales techniques.
• Manage staff scheduling, attendance, and performance-based incentive programs across all locations.
• Oversee daily cash reconciliations, petty cash management, and revenue reporting.
• Monitor budgets and identify cost-reduction opportunities to maximize profit margins.

Qualifications & Requirements

Education: 

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: 5  - 10 years of progressive operational experience, preferably in retail, consumer electronics, or telecommunications. 
• Skills: Strong understanding of supply chain logistics, proficiency with Accounting Software.
• Competencies: Strong leadership, data-driven decision-making, problem-solving, and the ability to work under pressure
• Knowledge of Microsoft Suite (Word, Powerpoint, Excel, etc is mandatory.