Service Delivery Manager: Telecomm/Site Build at Connig Technoserve

Location: Victoria Island, Lagos

Responsibilities

• Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
• Ensures that all service departments, vendors and employees deliver consistent value to all customers.
• Ensure delivery processes are efficient and cost effective
• Constantly assess customer feedback and make necessary improvements on an ongoing basis. Must take immediate steps to correct any lapses.
• Manage all aspects of the delivery process including’ site acquisition, design and construction, to full operations, maintenance, Tetecomm equipment installations and relevant permits.
• Provides activity reporting and forecasting of revenues, resources to senior management

Qualifications and Skills

• B.Eng in Civil engineering or Electrical/Electronic Engineering.
• 5+ years Construction Project Management experience in the wireless telecommunications industry
• Tower-related construction and RF experience
• Thorough understanding and experience completing both new build and site modification projects for wireless sites
• Self-starter, motivated, perseverance
• A record of achievements in a similar or related role