Marketing/Ticketing & Reservation Executive at Stresert Services Limited

Our client is a top travel and tour organization mostly into general ticketing, hotel reservations & airport protocol, visa processing, umrah/hajj operations, tours (schools/groups), and immigration service’s etc with branches in Ibadan and Illorin.

Job Summary:

• Market the services of the organization, make and confirm reservations for transportation or lodging, deliver tickets, contact individuals and groups to inform them of package tours; provide tourists with travel information.

Job Responsibilities:

• Marketing & Sales of travels & trips.
• Make and confirm reservations for transportation and accommodations.
• Answer enquiries regarding information such as schedules, accommodations, procedures, and policies.
• Sells and assembles tickets for transmittal or mailing to customers.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices and accept payment.
• Enhances and maximise on established relationships and nurture and develop new contacts and business.
• Strives to find creative and innovative methods to maximise the organizations exposure and results in the market.
• Develops credible working relationships with key interfaces – Corporate & individual in order to develop the organizations awareness and image, lead the contract negotiations and develop strong partnerships.
• Ensures clear communication framework between colleagues of other departments when applicable.
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance.
• Deals with customer enquiries and aim to meet their expectations.

Desired skills, Experience & Qualification:

• Be an excellent communicator
• Marketing & customer service oriented
• Be persuasive and diplomatic
• Have a good business awareness
• Must have at least four (4) years marketing/ticketing experience in a travel and tours organization
• Must be able to use the Amadeus/Sabre ticketing software
• Must be a graduate (HND/BSc)